Should Documented Procedures be accessible to all people/employee?

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Z

zekeQA

#12
I don't know if this helps, but if you need to convince someone to be more candid about things...

As a user of information, I believe that processes, unless highly sensitive for some specific reason, should be available to all persons in a company. I think that it is not unreasonable for someone to experience a problem with something in an unrelated department and need to understand the system, especially in dealing with customer service issues.

Also, we are often naive in thinking that our processes are only inter-related as far as the process map, and many not understand the interdependancy that is not shown on the process map (unless someone does them 3-D). This especially occurs in engineering an project management environments, and almost always when using IT services.

Have you ever noticed that upper management especially seems not to understand the actual dependancies and bottlenecks. For many things all they have to say is "I don't care what it takes, I want it done" and they disrupt the system further. Then they get upset at the ripple. If the company were more focused on sharing information, this might help...

There is also the advantage of a department or process that is similar to another (not close enough to share the same procedure). They might be able to learn from each other if they had access to each others procedures.

I think that all processes should be mapped with the interdepence listed, and available to everyone, and procedures available to everyone so that people can understand how things get done.

Sorry this turned into an essay.:eek:
 
S

samsung

#13
An organization can also have all its documented procedures in a single unified manual with no accessibility restrictions. Everyone, if interested in, can see others' procedures.
 
C

Craig H.

#16
I think OP's question is related to 'accessibility' of the 'documented procedures' and not about 'record control'.
Yes, but there was a previous post that alluded to the fact that some people are worried about wide availability of procedures because of sensitive information they may contain. A way around this situation is using the records to record the actual process settings and/or other sensitive information, especially when this information may change over time (oven residence time change due to an increase in moisture, for example). The record is referred to in the SOP.

Sorry I was not clear.
 
Last edited by a moderator:

Randy

Super Moderator
#17
It doesn't matter who is given access as long as the people that actually need them can get them.

Just worry over meeting the need instead of all this other "who cares?" stuff.
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#18
It doesn't matter who is given access as long as the people that actually need them can get them.

Just worry over meeting the need instead of all this other "who cares?" stuff.
For some reason, the OP (and probably his/her organization) cares about that, i.e., going beyond the "need" thing. So, some of us were addressing the specific questions being posed.
 

Randy

Super Moderator
#19
Excuse me, I was just trying to keep it simple. At least I didn't mention applying common sense to document accessability

Silly me.
 
B

baynoli

#20
I really appreciate to those who reply to my post. The reason why I started this post its because in my organization not all documented procedures/forms are accessible to everyone. Of course there's an exemption we call it orgwide processes where applicable procedures/forms are accessible to all employees else its not authorize.

My idea is that since everyone/dept belong or part of the QMS then people should be aware about other department processes or at least information of how things were done by other dept.

learning other department processes is one way of understanding how things are done in perspective and how things are interrelated.
 
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