Should I purchase a Quality System Kit?

F

flymarla

#11
I'm in the stage of learning where the more I learn the more I feel like I don't know. We are a engineer and manufacturing company. We work with steel all day. That would make me think that ISO 9001 is right for us. However in researching our customers in order to be more knowledgable when I present to my boss, they are mostly in the food industry. The equipment we make is what they are using in their factories to process food and thus ISO 22000 applies to them. So where does that put us? It would seem that our process would need to meet one, but our product meet another?
 
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D

DrM2u

#12
1. My boss does not have vested interest in calling ourselves ISO he just wants us to make our customers happy and our processes profitable. From reading your posts I would love to grab on to ISO and have a structure to follow because otherwise I feel like I'm trying to reinvent the wheel. Thus my researching buying a kit. I don't want to reinvent the wheel, I don't have the time or experience to be successful if I did.
In my situation is ISO the way to go and how do I convince my boss that ISO will bring him the benefits he is after?
Oh, but your boss has a big vested interest and you already said it: "he just wants us to make our customers happy and our processes profitable". I suggest doing some research about the bennefits realized by organizations that have implemented ISO 9001 and/or Lean principles. Take the data and put it in money (dollars, euros, whatever) and now you are talking with your boss in a language that he understands. Show him what he has to gain and what he has to spend to do that and he might just buy into it. Is ISO the right way to go?!? Hard to tell but I am pretty sure it is not the wrong way. It will provide some good guidelines for the organization. Is registration a must or will compliance suffice in your case? That's for you to answer.
2. A couple people recommended Craig Cochran's book, but didn't say which one. I googled him and found 4 books including "ISO 9001 in Plain English" is that the one you were recommending I start with?
I don't have any suggestions on this because I am not familiar with the author or the books.
3. We recently entered into a joint venture with a European company. I'm guessing that ISO being an international standard will serve us as well in the European community as the domestic?
I would have to say that you are guessing right. I don't have any research data handy but my estimate is that most companies operating and marketing in EU have some QMS standard implemented, along with ISO 14001.
 
D

DrM2u

#13
My background is Lean Manufacturing Implementation in companies that were already ISO so this is the greenest field I've every worked with. But my past experience is not really helping me because it has never entailed starting from scratch.
:truce: Your past experience is very handy, at least IMHO! I venture to assume that you have a good understanding of the process concept and experience in mapping processes as a Lean practitioner. The ISO standard is very process-oriented and your experience shold prove very valuable. One good starting point is to map the processes within your organization at a high level then take the major processes and map those. Now you should have a description of the interraction of the processes within the organization and a good head-start in defining the procedures employed. Read the standard, see if your processes/procedures meet the requirements, document what is required and necessary, get your management to do what they are supposed to do (plan for the business, allocate the resources needed, etc.) and you're off to a great start.

:caution: Word to the wise: try your best not to paint the ISO QMS as a separate entity that needs maintenance and sprucing up before audits. The QMS should be part of and integrated into the every-day practices and business, nothing out of ordinary. Avoid doing the 'ISO thing'!

That's my :2cents: worth of advise (event though brief and not complete), for what's worth.
 
J

JaneB

#14
I'm in the stage of learning where the more I learn the more I feel like I don't know.
Yup, that happens. :D

22000 is intended for food safety - so unless your business produces food-type products or is involved in same, I doubt it's the right one for you. I also think you'd find it confusing to go off down that path, but you may find some of its requirements of relevance, where they are relevant to your products - as you've rightly picked.

I'd stay focussed on 9001 because it's a really good model of a generic management system that covers a lot of the bases. Craig's 'basic 9001' book is good and worth reading. Yes, don't worry about 'getting certification' - your boss may decide to at a later date, but I'd focus on the things he wants to happen (sound like good objectives) and aim to compare what you do now with what 9001 requires as a basic model. And no doubt your lean experience will be very useful.
 
J

JaneB

#15
3. We recently entered into a joint venture with a European company. I'm guessing that ISO being an international standard will serve us as well in the European community as the domestic?
Yes, definitely. But put the focus in the first place on getting an effective quality management system. ISO 9001 is a really useful model, regardless of whether you opt for external certification or not.
 
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