Should Quality be an independent organization in aerospace company?

John Broomfield

Fully retired...
Staff member
Super Moderator
#21
Audit is the independent part of quality management.

As system auditors we sample and examine evidence of how well the system is helping employees to understand and fulfill requirements and report the results to management to secure any necessary improvements.

Necessary improvements may include leadership where its absence has led to requirements being marginalized or discounted. Such leadership exposes and explains the price of nonquality and chooses to invest in quality culture, inputs, system, processes, services, products and outcomes.

Consequently, quality is seen as the cheapest and fastest option. Admittedly some organizations still think quality is the most expensive option so they pay an even higher price and slow down delivery with independent testing and inspection.
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#22
What I find amusing about this is: so many "quality problems" and customer dissatisfaction happens due to issues totally dissociated from hardware inspection, such as:
  • sales over promises (impossible) delivery dates
  • marketing brochure misleads customer(s) about product performance
  • product design does not deliver critical feature requested by customer
  • customer service personnel is impossible to get hold of
  • billing is full of problems and inaccuracies
  • packaging of the product is utterly inadequate and product is received damaged
  • product user manual is, in reality, useless manual
  • etc.
When customer issues a formal complaint, who is responsible to respond to it? In the vast majority of cases, the quality guy; the one that had NOTHING to do with the problems listed above. S/he becomes the escape goat...what is wrong with our (independent) quality department? We have so many customer complaints...
 

AndyN

A problem shared...
Staff member
Super Moderator
#24
Audit is the independent part of quality management.

As system auditors we sample and examine evidence of how well the system is helping employees to understand and fulfill requirements and report the results to management to secure any necessary improvements
For clarification: Are you suggesting this is a QA department role, or a function, which can be carried out by anyone (competent) from various parts of the organization?
 

John Broomfield

Fully retired...
Staff member
Super Moderator
#25
For clarification: Are you suggesting this is a QA department role, or a function, which can be carried out by anyone (competent) from various parts of the organization?
In my experience QA is delivered by an organization working systematically to fulfill requirements. In other words QA is the organization’s collective confidence that requirements will be met. A feeling more than a department or function.
 

optomist1

A Sea of Statistics
Trusted
#26
In my experience QA is delivered by an organization working systematically to fulfill requirements. In other words QA is the organization’s collective confidence that requirements will be met. A feeling more than a department or function.
Yep, thats a better way to articulate, than previous posts...a bit trite to say, but it is really a mind set...the anology I frequently use..."discharge ones daily professional duties as if the end product customer is your mother, wife, daughter etc...
 

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