I work for a smallish steel coating facility. Recently the head of operations received a promotion that put him over my boss as well as the entire quality department. Before that we were an independent department reporting to the VP of manufacturing, who oversaw all the engineers, maintenance, operations, and quality. My question is this: Is having operations oversee the quality dept. create a sort of "conflict of interest"? Several areas where we can be prodded to make decisions that favor prime yield instead of customer satisfaction come to mind. Thanks for any feedback.