SIPOC (Suppliers Inputs Process Outputs Customers) Feedback & Example to share

Jim Wynne

Staff member
Admin
#11
Can a customer, external to the company, be in the C column for a CAPA SIPOC?

Thank you
I would not as the "Customer" is the recipient of the "Process"

The way the SIPOC is built is that is -

Suppliers to the process : Contributors or who provide input to the process

Inputs provided by the supplier : What are the inputs provided to the process ?

Process : Where does it start and where does it end ?

Output of the process : What are the services or products offered to customers ?

Customers of the process : They are the consumders of this Process and often specifying their requirement.
If I understand the original question correctly, the "C" column is used to identify the customer, so I don't know why you wouldn't want to use the "C" column to identify the customer.
 
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