Sitting Back and Reflecting on ISO 9001 QMS (Quality Management System)

[jeanmarc - 2011]

I work in the Quality Assurance Department of an insurance company and we have decided to embark on an exercise of re-evaluating our ISO 9001 QMS. We have certified since quite long and we recently successfully managed to clear ISO 9001:2008.

NOW, it's high time we sit back and reflect on our QMS, evaluate benefits realised so far, drawbacks of such system, hurdles encountered by our various departments with such a system (e.g. documentation etc...) and why not putting in question the value of the certification. Is it still worth going for it? And way forward from ISO 9001?

Therefore, dear beautiful and resourceful minds, I invite you to submit your views on how such an exercise can be realised, pointers to any such studies/reflections etc....

Hope to receive lots of views/feedbacks and comments.

Thanks

Jean-Marc

 

[SteelMaiden]

One of the things you will want to evaluate is your customer satisfaction, and has your QMS enabled you to improve it, monitor it, make you more responsive?

 

[jeanmarc - 2011]

One of the things you will want to evaluate is your customer satisfaction, and has your QMS enabled you to improve it, monitor it, make you more responsive?

Thanks SteelMainden,

Indeed good point..

JM

 

[AndyN]

I work in the Quality Assurance Department of an insurance company and we have decided to embark on an exercise of re-evaluating our ISO 9001 QMS. We have certified since quite long and we recently successfully managed to clear ISO 9001:2008.

NOW, it's high time we sit back and reflect on our QMS, evaluate benefits realised so far, drawbacks of such system, hurdles encountered by our various departments with such a system (e.g. documentation etc...) and why not putting in question the value of the certification. Is it still worth going for it? And way forward from ISO 9001?

Therefore, dear beautiful and resourceful minds, I invite you to submit your views on how such an exercise can be realised, pointers to any such studies/reflections etc....

Hope to receive lots of views/feedbacks and comments.

Thanks

Jean-Marc

Isn't this one of the principle purposes of performing Management Review? Why do something in addition? All your stated goals are, IMHO, the exact purpose of conducting the review in the first place!

 

[Jim Wynne]

I work in the Quality Assurance Department of an insurance company and we have decided to embark on an exercise of re-evaluating our ISO 9001 QMS. We have certified since quite long and we recently successfully managed to clear ISO 9001:2008.

NOW, it's high time we sit back and reflect on our QMS, evaluate benefits realised so far, drawbacks of such system, hurdles encountered by our various departments with such a system (e.g. documentation etc...) and why not putting in question the value of the certification. Is it still worth going for it? And way forward from ISO 9001?

Therefore, dear beautiful and resourceful minds, I invite you to submit your views on how such an exercise can be realised, pointers to any such studies/reflections etc....

Beautiful and resourceful minds? I feel left out.

The question you might want to ask is whether it was worth it in the beginning, and what the value was. If the value still remains, you have your answer. You might also consider the possibility of maintaining compliance without certification.

 

[jeanmarc - 2011]

Beautiful and resourceful minds? I feel left out.

Hi Jim,

Thanks for your comments.

Iro the , it's been a while that i read elsmar and you guys are really beautiful & resourceful minds. No question is left unanswered. Big to all of you.

I'll keep watching the thread.

Good Day or Good Night for some of you, wherever you may be.

JM

 

[jeanmarc - 2011]

Isn't this one of the principle purposes of performing Management Review? Why do something in addition? All your stated goals are, IMHO, the exact purpose of conducting the review in the first place!

Agree Andy.

Before doing this special MR meeting, we need to prepare some general guiding principles/discussions themes for the Managers to bring them to think on. Otherwise we may get involved in endless discussion issues.

JM