Six Sigma and Service Industries


Greg Mack

I am interested to hear thoughts or examples of how some are using six sigma and/or other methods to capture and analyse data on service industries.

For example, by collecting data on "Costs of Sales", how do you determine your specification limits within control charts for data of this nature?

Your feedback would be appreciated.
Elsmar Forum Sponsor

Ken K.

The idea isn't to just develop control charts, the idea is to study your processes, flowchart them, measure them (understand your measurement process first though), and then use the data to assess their capability (are they adequate?).

If their capability needs to be improved, you can use brainstorming, simulations, experimental techniques, and other problem solving techniques to try to improve the process metrics.

Once your process is capable and stable, then, and only then, do you start to consider putting in systems to control the quality of the process. This may or may not include use of control charts. It may include use of controlled procedures & work instructions, checksheets, onging metrics, etc...

Don't limit yourself. Pick a process that is important to your business, make sure you have management sponsorship/buyin/support, then then start improving that process.
Thread starter Similar threads Forum Replies Date
N Implementation of Six Sigma in Service industry Service Industry Specific Topics 17
K Looking for Six Sigma Black Belt projects in Customer Service Six Sigma 7
H Case Studies of Six Sigma in Service Processes Six Sigma 1
M Six Sigma in service, support and average salaries Six Sigma 1
O Six Sigma: Service: Automation & Controls Project Management Six Sigma 1
michellemmm What is the Cost of six sigma certification? Six Sigma 5
K Looking for a good Six Sigma book Six Sigma 4
N Student trying to apply Lean Six Sigma on a Construction project in my thesis Lean in Manufacturing and Service Industries 3
eule del ayre Lean Six Sigma for Quality Management System Lean in Manufacturing and Service Industries 10
Marc ASQ Lean Six Sigma Conference March 4-5, 2019 - Phoenix, AZ ASQ - American Society for Quality 0
Bev D ASQ Lean Six Sigma Conference March 4-5, 2019 Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 2
S Levels of Lean Six Sigma Certification Six Sigma 3
J Excellent Resource on Statistics / Lean / Six Sigma Book, Video, Blog and Web Site Reviews and Recommendations 2
M How Organizations maintain Six Sigma and TQM in their Operations ISO 13485:2016 - Medical Device Quality Management Systems 6
M Can Six sigma support ISO9001? If yes, in what ways? Lean in Manufacturing and Service Industries 5
L Toyota doesn’t use Six Sigma Six Sigma 1
J Six Sigma Green Belt (SSGB) from a college - Options? Professional Certifications and Degrees 4
Bev D ASQ 2015 Lean Six Sigma Conference: Bev D's Presentation Problem Solving, Root Cause Fault and Failure Analysis 9
M Total Productive Maintenance vs. Lean, Six sigma, Business Process Reengineering, etc Quality Tools, Improvement and Analysis 9
S Quality / 9001/ Six Sigma Audio CD Recommendations? Training - Internal, External, Online and Distance Learning 1
Q Advice for the Implementation of a Lean/Six Sigma Program Six Sigma 9
A Application / Use of Hypothesis Testing in any Six Sigma Black Belt Project Six Sigma 8
T Tools Six Sigma for my Automated Machine Six Sigma 8
V Pareto Analysis - Six Sigma - 'Productivity Improvement' project Service Industry Specific Topics 1
N Lean Six Sigma Deployment Six Sigma 2
G How much to pay a Freelance Six Sigma Trainer in India Six Sigma 1
M Six Sigma in the Software Industry Six Sigma 6
G Looking for live project in company for Six Sigma Black belt Project Training - Internal, External, Online and Distance Learning 3
B How to identify Six Sigma Yellow Belt Project Six Sigma 4
K ASQ Six Sigma Handbook - Should I purchase the Black Belt handbook now? Six Sigma 5
alonFAI Six Sigma Green Belt Certification help Career and Occupation Discussions 5
H Chosing a Six Sigma Green Belt Project - Software Industry Six Sigma 9
S Suggestions for Six Sigma Online Training Training - Internal, External, Online and Distance Learning 6
S Example of a DFSS (Design for Six Sigma) Project or a Case Study Six Sigma 4
S Lean Hospital - Implementing a quality/lean/six sigma program Lean in Manufacturing and Service Industries 3
K Choosing a Six Sigma training organization Six Sigma 4
C DFSS (Design for Six Sigma) project or SSBB project? Six Sigma 8
S Need help with Project Charter for my Six Sigma Green Belt Project Six Sigma 1
G Six Sigma Case Studies - Does anyone have a good source for LSS case studies? Six Sigma 8
P The difference between Six Sigma Black Belt and Master Black Belt Six Sigma 2
V Quality/Manufacturing/Six Sigma Jobs - Tri State (NJ,NY,CT) Career and Occupation Discussions 1
P Integration of Lean and Six Sigma Six Sigma 3
C Who should develop a LSS (Lean Six Sigma) project charter? Six Sigma 2
R How to implement Six Sigma within an IT-driven organisation? Six Sigma 14
K What is the role of the Six Sigma Black Belt? Six Sigma 9
G IQF Six Sigma DMAIC Certification vs. ASQ Certification Six Sigma 4
D Determining Sample Size for Capability in Six Sigma Project Six Sigma 5
C Using CSSGB/CSSBB as a Title - Six Sigma Question Six Sigma 3
T Kaizen vs. Six Sigma Certification Six Sigma 6
V Presentation and Question about ASQ's Six Sigma Certification Six Sigma 5

Similar threads

Top Bottom