G
Hi, I'm now working in a medical device company, and we had an electronic documentation system in terms approval. Uploading of documents to the system is being done by Document Controllers(one) and send to review/approval electronically. The issue we're encountering right now is that, customer documents came in like a marathon (like 70 a day, or maximum 200 a week) but the system we use is like a turtle(we could only upload 12-15 documents a day). Uploading process takes 15-18 minutes per document, final process (replacing the old revision) takes 30 minutes for small files, for bigger files 1hr minimum. We've been suggesting to have an alternative procedure to speed up the review process but the management prefers to use it because if we don't we will have a major compliance. Pls correct me if I'm wrong but, it is more critical issue if we have a new revision of document from the client and we still use the old revision because it is not available in the electronic system, just because the electronic system we had is really slow and they need to wait for document control to enter it to the system before they could review/see the new document. Sometimes the revision was overlapping, especially if the client sends two to three revisions in a week.
Any suggestion or comments, pls let me know. I don't know anymore how to make them realize that we need to improve the current electonic system we've got to meet the documentation requirements. Thanks.
Regards,
Geraldine
Any suggestion or comments, pls let me know. I don't know anymore how to make them realize that we need to improve the current electonic system we've got to meet the documentation requirements. Thanks.
Regards,
Geraldine