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I happen to be the MR in my organization. During one of our last internal audits, one of my internal auditors was checking the QMS awareness of a new joinee in a support department. For some reason the auditee became very apprehensive and was almost shivering when she was asked questions. Lo, the Department Head complained to the CEO that the internal auditing team was not taking people's feelings into consideration. Result - the CEO gives me an action to train my internal auditors on the soft side of internal auditing. My auditor is not all that bad, though he has a habit of asking 'trick' questions to check awareness.
I am stuck and don't have sufficient matter for a half an hour to one hour session.
Well I can say that an auditor needs to be on a fact finding and not fault finding mission, one needs to put the auditee at ease by some general chit chat in the beginning, etc, etc. But I feel I am missing something. Can anyone in the forum give me some guidance to prepare a presentation with some punch on this subject? Is there information that will be useful in this context available in the net or in any of the previous threads? My search results were not satisfactory. Maybe someone even has a ready made presentation on this subject (being overly optimistic). Thanks in advance for your help.
I am stuck and don't have sufficient matter for a half an hour to one hour session.