Software SOP - Use and maintenance of an ERP system

#1
Hello,
Does anyone have an SOP or Policy template for use and maintenance of an ERP system? It would be a general procedure/policy that points to specific modules WIs.
Thank you in advance!
 
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Ninja

Looking for Reality
Trusted Information Resource
#5
Doubt this will help much for what you're directly looking for...but since no one else has offered...

All but one of the ERP systems I've seen were "closed systems" where maintenance was performed by an outside party, and use manuals were provided either by that same party, or by the installer/customizer.

Take SAP for example...a duly authorized SAP subcontractor would perform all maintenance since the user cannot.
It is also MUCH easier for someone with "edit authority" for function to perform data checks for widows, orphans or potential corruption.

All of that said to describe why a "Maintenance manual" would not be at the user site...it would be at the contractor's site.
A "user manual" such as one might be would come from the customizer, so it could contain any custom functionality.

HTH a little...
 

Tidge

Quite Involved in Discussions
#6
One aspect of 'maintenance' of an ERP system that falls outside of the control of the ERP supplier is the 'maintenance' of the data within the system itself. This could include both the raw data as well as the users who have access to the system. ERP is rather a wide concept, so I'll just bullet point some things that could be considered:
  • If your ERP is managing production flow, do all the production steps align with the ERP system?
  • If your ERP is managing inventory, are all locations/counts/descriptions correct?
  • If your ERP is licensed for access by specific individuals, do all the individuals still need access to the system? (hiring, role changes)
  • If your ERP is managing suppliers/customers, is all contact information correct? Financial info?
Some of these 'maintenance' questions are best handled by individual 'database change requests'... some may only be identified during planned periodic reviews of the system.
 

qualprod

Trusted Information Resource
#7
Hello,
Does anyone have an SOP or Policy template for use and maintenance of an ERP system? It would be a general procedure/policy that points to specific modules WIs.
Thank you in advance!
If you find some material, it might not be useful, since this is done based on the organization´s needs.
Into your organization is where all this info have to created/generated.
Outside it can be found with the provider of the ERP.
 
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