SCNG:
It sounds as if you are the supplier of a product, not a service.
Do you need to service plastic resins at your customer facility?
Some examples:
-I supply a machine to company xyz. As part of the contract I am required to provide yearly service to the machine, therefore I am a service provider.
-I take my car back to the dealer because the bumber fell off. They fix the car because it is inder warranty, therefore they are a service provider.
-I send the customer a batch of bad resin and they issue a complaint, I visit the customer, verify the situation, and replace the defective resin. I am not a service provider.
Some typical service responsible suppliers:
Temp. services
Tooling/Machine suppliers
Drafting/Design suppliers
Trucking services?????
Anyone out there better versed in servicing that can help?
ASD...