SBS - the best value in QMS software

Sole distributor and sell plastics resins - Are we a Service Provider?

S

SCNG

#1
#1
Wandering if anybody can help?
We are a sole distributor and sell plastics resins. Do we consider ourself in the category of service provider? And how do we categorized a company as providing services for their customer.
I am totally confused.
Need some clarification.
Thanks and in advance.
 
12 questions to ask before buying a QMS
Elsmar Forum Sponsor
A

Al Dyer

#2
#2
SCNG:

It sounds as if you are the supplier of a product, not a service.

Do you need to service plastic resins at your customer facility?

Some examples:

-I supply a machine to company xyz. As part of the contract I am required to provide yearly service to the machine, therefore I am a service provider.

-I take my car back to the dealer because the bumber fell off. They fix the car because it is inder warranty, therefore they are a service provider.

-I send the customer a batch of bad resin and they issue a complaint, I visit the customer, verify the situation, and replace the defective resin. I am not a service provider.

Some typical service responsible suppliers:

Temp. services
Tooling/Machine suppliers
Drafting/Design suppliers
Trucking services?????

Anyone out there better versed in servicing that can help?

ASD...
 
You must log in or register to reply here.
Thread starter Similar threads Forum Replies Date
F How to submit a PPAP when a subcontractor is the sole manufacturer IATF 16949 - Automotive Quality Systems Standard 2
S Evaluation of Supplier / Sole supplier Supplier Quality Assurance and other Supplier Issues 5
T Definition Sole source VS. Single Source - Definitions Definitions, Acronyms, Abbreviations and Interpretations Listed Alphabetically 2
M Contacting a "Must Use" (aka Sole Source) Supplier's Registrar Supplier Quality Assurance and other Supplier Issues 6
K Audit a sole supplier? Supplier Quality Assurance and other Supplier Issues 9
V Can the Management Representative represent top management as the sole auditee? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 14
A Management Representative cum sole auditor - is it an NC? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 26
A Supplier Corrective actions (8D format) - Sole supplier needs help Supplier Quality Assurance and other Supplier Issues 7
H Feeling Really Frustrated - Sole quality person - Wood Products Career and Occupation Discussions 35
V Packaging in Distributor Practices EU Medical Device Regulations 0
Q Sampling method for Distributor verification activities EU Medical Device Regulations 1
L 'Distributor' definition & MDR/MSR relationship EU Medical Device Regulations 3
XRAY_3121 New Job with Wholesale Distributor Pharmaceuticals (21 CFR Part 210, 21 CFR Part 211 and related Regulations) 0
C Combination Products - Distributor of the device? EU Medical Device Regulations 7
Y Distributor for a SaMD Medical Information Technology, Medical Software and Health Informatics 3
Q MDD - distributor EU Medical Device Regulations 1
M MDR EU Distributor for our CE Mark product in the for Netherlands EU Medical Device Regulations 6
H Who should be listed as the manufacturer/distributor on the box? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 15
D ISO 9001 & AS9100 Certificate issued by a consultant for a Distributor Registrars and Notified Bodies 11
P Economic operator responsibilities - when the Importer is also Distributor - Article 13 EU Medical Device Regulations 1
L Global distributor vigilance responsibility Medical Device and FDA Regulations and Standards News 14
T Translation of IFUs and software by Distributor EU Medical Device Regulations 1
S When does a Distributor become a Specification Developer? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 1
D CB Certificate - Distributor for a product with electrical components CE Marking (Conformité Européene) / CB Scheme 4
B Roles of Manufacturer vs. Importer vs. Distributor CE Marking (Conformité Européene) / CB Scheme 3
C MDR Importer/Distributor Definition Questions EU Medical Device Regulations 5
K Obligation for Distributor in MDD/MDR CE Marking (Conformité Européene) / CB Scheme 4
B AS9100 Multiple Distributor warehousing locations under same Company AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 12
JoshuaFroud CE Marking and Brexit - Product shipped to a distributor prior to the March deadline EU Medical Device Regulations 2
BLoganB UDI for former manufacturer - My company is a distributor Other US Medical Device Regulations 0
D Use of non-ISO 9001 Supplier - Purchasing through a distributor IATF 16949 - Automotive Quality Systems Standard 7
K Selling Medical Devices in Canada - Distributor? Private Label? Canada Medical Device Regulations 10
M 13485- DHR requirement for a distributor? ISO 13485:2016 - Medical Device Quality Management Systems 1
C Are zero defect sampling plans relevant to AS9120B Distributor AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
D Sampling method that is representative of the devices supplied by that distributor EU Medical Device Regulations 5
supadrai Countries where you should (absolutely?) avoid appointing a distributor ... Other Medical Device Regulations World-Wide 6
A NCR, NCMR, CAPA, Deviations - Medical Device Distributor Nonconformance and Corrective Action 2
M Manufacturer - Distributor (Importer) Relationships Other US Medical Device Regulations 2
P Customer Complaint Definition - Food Distributor Customer Complaints 5
P Adding an additional distributor to a current Mexico Medical Device Registration Other Medical Device Regulations World-Wide 0
V Inspection of Initial Importer/ Distributor Products and Materials 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 1
L PSW Requirements for a Distributor APQP and PPAP 1
O ISO 9001:2015 - 8.4 Control of externally provided-Distributor & drop shipments.... ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
F Local Medical Device distributor registration UAE Other Medical Device Regulations World-Wide 1
D Distributor of Medical Devices - Is ISO certification required? ISO 13485:2016 - Medical Device Quality Management Systems 1
pittmatj Sri Lanka - Agent/Distributor owns registration? Other Medical Device Regulations World-Wide 1
A Implementing Risk Management in a Medical Device "Distributor Only" company ISO 13485:2016 - Medical Device Quality Management Systems 2
Colin Application of ISO 13485 to a Medical Device distributor ISO 13485:2016 - Medical Device Quality Management Systems 5
M Raw Material - List Distributor or Manufacturer US Food and Drug Administration (FDA) 1
A Setting up a Medical Device Distributor in Malaysia Other Medical Device Regulations World-Wide 16

Similar threads

Top Bottom