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Some Questions about some ISO 9001:2008 requirements

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Marc

Hunkered Down for the Duration with a Mask on...
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#21
There are legitimate preparation courses which do exactly that for ASQ certification exams. Heck, the ASQ exams are "open book" and my Section often has a seminar on techniques to use the books, which books to use, and an entire seminar devoted to using a calculator to derive answers to math questions in the various exams. The very act of studying past exams is fair. The only not fair ploy is to derive the answers from others and smuggle them in to copy on the test sheet. If the test taker has memorized all the possible answers, he's really learned the topic whether he intended to or not. <snip>
(My emphasis in the above quote) Colin has confirmed the questions were verbatum from the IRCA test in a post in this thread. At this point I think restoring the questions would not be a good idea. We don't need a problem with the IRCA. Had Colin not posted and confirmed, no one would have known where they were from.

However, Wes, I agree with your post 100%.
 
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Paul Simpson

Trusted Information Resource
#22
There are legitimate preparation courses which do exactly that for ASQ certification exams.
.. and on those courses you work with the exam questions you are going to get them to sit? :confused:
Heck, the ASQ exams are "open book" and my Section often has a seminar on techniques to use the books, which books to use, and an entire seminar devoted to using a calculator to derive answers to math questions in the various exams. The very act of studying past exams is fair. The only not fair ploy is to derive the answers from others and smuggle them in to copy on the test sheet. If the test taker has memorized all the possible answers, he's really learned the topic whether he intended to or not.
IRCA courses are also open book and candidates with good exam technique will often do better than more natural auditors but that is not the point. An examination exists to test a candidate's ability to answer the questions. The questions posted here are the easiest of the sections of the IRCA exam but hey, if our registered User can get answers to section 1 what is there to stop him / her doing the same for Sections 2 to 4?

For my part, here and in the moderator discussion, I advocate restoring the questions to the thread. After all, if the questions had been posted one to a thread, instead of all at once, the issue would have never arisen.
Perhaps. But the fact that the question has been raised means we should just publish and be damned? I'm disappointed with the response from both Marc and you, Wes. I'm all for sharing knowledge but am totally against the Cove being the vehicle for getting exam question answers.

In point of law, only the copyright holder has the right to ask that copyrighted material be not posted in a public forum, which right is completely obviated if the copyright holder, in fact, offers a free view of the material elsewhere. Copyright is primarily to protect financial reward of copyright holder, not keep material secret.
I don't recall anyone mentioning legal position or copyright. I am sure any copyright holder is interested in financial returns but in this case I happen to know that a personnel certification body is more interested in preserving standards by keeping exam questions secure - they don't make any money from selling the papers. We should support that. We spend enough time on the Cove telling one another that audit standards are slipping and there are a lot of auditors out there who don't deserve to be. :mad:

Why shoot the messenger? :frust:
 

Colin

Quite Involved in Discussions
#23
Marc & Wes, I accept many of the points you make regarding the publication of questions and I also plead guilty to being involved in a 'silly dust up' (thanks for the condescension by the way) but it is because I care about trying to uphold standards of audit training that I raise this. It is also not the first time this has happened and you chose not to remove the questions last time.

I also agree with Boris's point - section 1 today, why not section 2 next week, etc. - where does it end? It states clearly, in bold letters on the front of the exam papers 'CONFIDENTIAL TO IRCA APPROVED ORGANISATIONS'. They are not for general distribution.

How many times do we see posts on the Cove where people are complaining about the poor standards of auditing? Surely, posting 'actual' exam questions on here is not helping in the attempts to improve auditing skills. I am not suggesting for one moment that this is the root cause of all auditing problems but if nothing else, it gives the 'nay sayers' another stick to beat us with.
 

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#24
Here's the bottom line:

The reality is many people remember questions from tests and write them out. They trade them. They file them. Some sell them. I was first introduced to this in grade school. Getting copies of old tests (and many times recent exams) was standard. In college frats had file cabinets of old tests and even write-ups on different professors, how they taught, things like whether their questions came from the text book or were ones the professor would make up (etc., etc.).

None of that mattered. When you went in to take the test you either knew the material or you didn't. Even "cheat sheets" didn't guarantee a good grade.

I also will repeat what Wes pointed out: We learn in this way whether we realize it or not.

We have to go back to some here who don't want to answer questions from students. For those who do not, then don't. Just stay out of the thread. But (and this in general as opposed to targeting this thread) - Don't discourage others from helping. I got a lot of help from people throughout my schooling years by asking questions. Answering student's questions, even if they are for an upcoming test, isn't a crime. It isn't cheating. If anyone here got through schooling without ever asking questions, I'd be surprised. Or maybe I was stupid and had to ask questions to understand the material. I often had to get help with "home work" from school (as it was known in my days and assume it still is), even in college. Students do come here and I am very much against people ignoring them, or replying sarcastically, or otherwise essentially belittling them. A 'standard' that pops up here from time to time that really sorta pi$$es me off is when someone posts something akin to "Do your own homework". I was raised in a family where asking questions was expected and encouraged. If I went to my father for help in understanding something, such as a homework question, he helped me. He didn't say "It's your home work, you do it". There may have been one, but I don't remember a teacher that wouldn't help when I had home work or class course related questions. This is the Elsmar Cove forum and there is no "Students Keep Out" sign or policy, and I prefer that the forum not become known for ignoring or insulting students. For what it's worth, we're *all* students at different points in our lives. Each of us, myself included (and you as well), learn something new every day. We're all students.

This whole thing is pretty stupid in my opinion. Had you not posted no one would have even known they are IRCA questions and none of this discussion would have come up in the first place. For all anyone knew they were questions from my old auditing course test. They could have been (and, in fact, *may* have been) from a course he took somewhere. Certainly the IRCA didn't give them to him. If you want to get down to brass tacks (so to speak), there could be an IRCA instructor selling parts of, or the entire exam. We'll for sure now never know where the OP got the questions.

As to the questions themselves, the IRCA can claim ownership of the specific verbiage, but the questions and their answers are just variations on a common theme. Even they did not write significantly unique questions. You know darn well even the people who made up the IRCA tests took ideas from different sources. It's a lead auditor course. Thousands of people have taken the same course, and there are at least 100 other companies and people who give the same course. I never gave lead auditor courses, but the questions were little different than the ones I asked on my internal auditing and auditing course exams.

And yes - It carries over to ASQ certification exams and to every other exam of every type. People will always be getting some of the questions that are on exams from somewhere.
 

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#25
.. and on those courses you work with the exam questions you are going to get them to sit? :confused:
Obviously you have never taken any prep courses where they do just that.

IRCA courses are also open book and candidates with good exam technique will often do better than more natural auditors but that is not the point. An examination exists to test a candidate's ability to answer the questions. The questions posted here are the easiest of the sections of the IRCA exam but hey, if our registered User can get answers to section 1 what is there to stop him / her doing the same for Sections 2 to 4?
I give up - What? As far as I know, nothing. Now get to *reality* - You know darned well all of the exam is out there if not in one place, parts are in one place and other parts are in another. Those are the facts of life.

Perhaps. But the fact that the question has been raised means we should just publish and be damned? I'm disappointed with the response from both Marc and you, Wes. I'm all for sharing knowledge but am totally against the Cove being the vehicle for getting exam question answers. <snip>
Every question there has been asked and answered many times over the years here and in hundreds of other places on the internet. So - You're suggesting we stop helping people by answering their questions because one or more of the questions they ask *may* be on some exam somewhere? Heck - Why not just close the forum down and put up a page that says "Ask your questions somewhere else because any question you ask may be on a test in some company's course"? Is that your preferred way to attack this (non)problem?

If you want to point fingers, point them at yourself and Colin who made darn sure *everyone* now knows the questions were verbatim IRCA exam questions.
 

Wes Bucey

Prophet of Profit
#26
I started my "adult" life 45 years ago as a college associate professor at a major state university. I had a variety of careers in the intervening period and now, in my semi-retirement, I find myself back teaching college part-time. A number of my close friends are tenured professors at colleges and universities around the world. Since this "tempest in a teapot" [if you label me as "condescending," by the way, be sure you understand the meaning of the term], I corresponded with several of them and they all agree with my reasoning on this matter. No one has been condescending to you personally, merely to the ridiculousness of trying to defend someone else's material from exposure, but know this - you do not, and did not have legal standing to request removal of material which "may" have been copyrighted by some other entity. Only the copyright holder or its legally appointed representative has that right.

Since I deal in copyright matters as a normal part of my life on a weekly basis, I can assure you that I would probably be able to demonstrate that IRCA had, in fact, merely paraphrased existing questions from some other source and would fail in a copyright suit on the law of the case.

You raise an issue which has nothing to do with the legal merits of whether the questions should have been published here in the Cove - merely some strained definition of ethics as to whether it gives someone an unfair advantage on an individual organization's test to have access to questions beforehand. Are auditors so selfish they don't want others to have an opportunity to pass an exam and compete with them?

When I was in a fraternity in college, we folks who were proficient in a course tutored our lesser informed brothers as a fraternal duty. Did it give them an advantage when test time came? Sure! Non-fraternity affiliated folks paid fees for private tutoring. Did that give them an advantage when taking a test? Sure!

So, if a guy doesn't have fraternity brothers, doesn't have money to hire a private tutor or take a preparation course, YOU want to put that guy at a disadvantage by preventing him from getting information for free here in the Cove. How fair is that? Take a guy disavantaged by lack of connections, lack of money to hire help in studying, and YOU want to put your foot on his neck and keep him in ignorance so he can't possibly compete against you on a level playing field. Sounds a lot like the reasoning slave owners must have had when they imposed laws against letting slaves learn how to read and write. Enjoy the company of like-minded folks!
 
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Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#27
This thread is:


Time for everyone to chill out. This event happened, the questions are gone, and the issue is moot. Further discussion will end up being increasingly more personal (as it has already become, myself included). I'm not closing the thread, but I think it has run it's course.
 

Paul Simpson

Trusted Information Resource
#28
Firstly I agree with Marc's point about temperature. I confess I have contributed to it in a small way by expressing my disappointment at the response to my and Colin's intervention in this thread. Sometimes temperature is need to get the reactions that produce the food we all enjoy. Perhaps we can get it back to a simmer? :truce:

I started my "adult" life 45 years ago as a college associate professor at a major state university. I had a variety of careers in the intervening period and now, in my semi-retirement, I find myself back teaching college part-time. A number of my close friends are tenured professors at colleges and universities around the world. Since this "tempest in a teapot" [if you label me as "condescending," by the way, be sure you understand the meaning of the term], I corresponded with several of them and they all agree with my reasoning on this matter. No one has been condescending to you personally, merely to the ridiculousness of trying to defend someone else's material from exposure, but know this - you do not, and did not have legal standing to request removal of material which "may" have been copyrighted by some other entity. Only the copyright holder or its legally appointed representative has that right.
When this first started I didn't know whether to respond or applaud. I'll do both. Congrats Wes on your long life and great knowledge of the education system, for your contacts and for your understanding of the law of copyright!

... however you have missed the point. I know enough about the Cove and the way it is moderated that I cannot force anyone to take material off. That is the job of the Moderators and, ultimately, Marc. I could wait for the copyright holder to defend their rights and take it up with Marc or I could try and save some embarrassment by pointing it out. I chose to do the latter. Are you seriously suggesting I should have waited for IRCA to park its tanks on the Ranch lawn?

FWIW I never said anything about condescension and don't know if your point was aimed at either or both of us but I did find your questioning whether Colin or I might know the meaning of the word condescending in itself! :notme:

Since I deal in copyright matters as a normal part of my life on a weekly basis, I can assure you that I would probably be able to demonstrate that IRCA had, in fact, merely paraphrased existing questions from some other source and would fail in a copyright suit on the law of the case.
Again copyright is not the issue. As I think has been proven there are a limited number of ways you can construct a sentence and if you are dealing with the same topic you will have the same or similar questions - especially when testing knowledge of definitions.

I believe (but don't know) that IRCA has asserted copyright on the combination of questions and the examination as a whole.

You raise an issue which has nothing to do with the legal merits of whether the questions should have been published here in the Cove - merely some strained definition of ethics as to whether it gives someone an unfair advantage on an individual organization's test to have access to questions beforehand. Are auditors so selfish they don't want others to have an opportunity to pass an exam and compete with them?
I'll ignore your perjorative use of 'strained' and deal with the case in point. IRCA uses open book examination as one of the means of assessing a candidate's competence to be an auditor. The exam covers knowledge of the management system standards requirements (Section 1 that has been discussed here) a multiple choice answer on definitions and meanings and further sections involving (from memory) short answers on the topic (quality in this case), audit planning, auditor behaviour and identification of nonconformity. All important topics for individuals looking to make their living at auditing and who you or I might face in an audit situation tomorrow.

So in answer to your question 'are auditors selfish' I will say: 'I don't know, I am a customer of their services and I would like their professional body to maintain standards so I can have faith in the individuals that come and visit me and the process I have to go through.'

Would you be happy if the medical practitioner assigned to you didn't have the necessary medical knowledge but had been 'helped' through his exams by seeing the questions beforehand? :mg:

When I was in a fraternity in college, we folks who were proficient in a course tutored our lesser informed brothers as a fraternal duty. Did it give them an advantage when test time came? Sure! Non-fraternity affiliated folks paid fees for private tutoring. Did that give them an advantage when taking a test? Sure!
Again well done you. :applause: I have no problem with anyone using all fair means at their disposal to prepare for examination.

So, if a guy doesn't have fraternity brothers, doesn't have money to hire a private tutor or take a preparation course, YOU want to put that guy at a disadvantage by preventing him from getting information for free here in the Cove. How fair is that? Take a guy disavantaged by lack of connections, lack of money to hire help in studying, and YOU want to put your foot on his neck and keep him in ignorance so he can't possibly compete against you on a level playing field. Sounds a lot like the reasoning slave owners must have had when they imposed laws against letting slaves learn how to read and write. Enjoy the company of like-minded folks!
A bit of an emotional tirade at the end there, Wes. Drawing a parallel with the slave trade is somewhat bizarre. If we go back to the auditor approval process. Anyone can book a place on an IRCA Lead Auditor course whether the company or the individual pays for it. They have equal access and equal opportunity in the class room. The playing field is level. If an individual has got hold of an IRCA exam paper before the course it is not to level up the playing field but to tilt it in his favour. Unless he forgets the sequence to the multiple choice and the short answers then he is guaranteed to pass the examination - no matter now knowledgeable he is.

The examination process isn't perfect and we can debate this until the cows come home but, as it stands it is the best we have and we can do without supporting anyone trying to get around it. By all means answer people's questions. I try to do that. But we need to be careful of others using us to get themselves an unfair 'leg up.'

Obviously you have never taken any prep courses where they do just that.
You are right. Any prep courses I have taken have used sample papers based on past exams (where they change every year) or ones where the tutor knows the type of question that will be asked and develops their own 'model' exam. I have never gone into an exam knowing what questions are going to be asked.

I give up - What? As far as I know, nothing. Now get to *reality* - You know darned well all of the exam is out there if not in one place, parts are in one place and other parts are in another. Those are the facts of life.
I also know there are Class A drugs out there and that people use them. I just don't want to be associated with their distribution. Please forgive my blunt analogy but its the best I can do. I've never been one for the 'If we don't do it, someone else will' argument.



Every question there has been asked and answered many times over the years here and in hundreds of other places on the internet. So - You're suggesting we stop helping people by answering their questions because one or more of the questions they ask *may* be on some exam somewhere? Heck - Why not just close the forum down and put up a page that says "Ask your questions somewhere else because any question you ask may be on a test in some company's course"? Is that your preferred way to attack this (non)problem?
No. You are right that there is nothing new under the sun and we should answer any individual question that comes up. My problem is when someone posts 10 questions (say) and we either give them the answers or correct any errors and all they then have to do is remember or write down the sequence: A,C,B,D,A,A,C,B,D,C for the 10 marks. No knowledge has been gained and potentially we have (another) auditor out there who knows little about the standard they are auditing against or the principles of quality.

If you want to point fingers, point them at yourself and Colin who made darn sure *everyone* now knows the questions were verbatim IRCA exam questions.
I can't speak for Colin but I have given myself a good talking to and vowed never again to interfere in the Cove distributing exam questions and confirming answers. :)
 

Marc

Hunkered Down for the Duration with a Mask on...
Staff member
Admin
#29
You can beat this dead horse all you want, but it comes back to someone asking 10 questions. Nothing wrong with that. No one knew where the questions were from or specifically what they were for. No one here (except you and Colin) had any idea the questions were IRCA LA exam questions. For all any of us knew they were home work questions in preparation for a future exam by some company or school.

I *highly* resent your saying "....vowed never again to interfere in the Cove distributing exam questions and confirming answers....." as if it is typical for exam questions to be posted here and identified as exam questions for a specific test that a specific company gives. You know that isn't happening.

All you are doing is trying to avoid the responsibility for what you and Colin did which was to flag to everyone here where the questions were from and what they were for.

Had they not been identified as IRCA exam questions by Colin and you, as far as everyone was concerned they could have been home work questions a fellow had. Yet you, through your wording, make it sound as if we here in the Elsmar Cove forum were, and are, in some way aiding and abetting people coming here and posting exam questions and identifying their origin, and your phrasing makes it sound as if this is common here. I resent that implication. It approaches slander.

Had the OP listed the 10 questions and said they were IRCA LA exam questions the story would be different. The questions would have been deleted without discussion. But that's not what happened.

Your saying: "...the Cove distributing exam questions and confirming answers..." is just your cover for your screwing up and linking the questions to the IRCA LA exam.
 

Colin

Quite Involved in Discussions
#30
Marc, you suggested that this thread had 'run its course', so I left it alone, but still it rumbles on so I feel compelled to reply and defend myself.

I find it difficult to accept that I am to blame for someone else posting the questions! Sure, I pointed out where they came from and I earlier acknowledged that I should have used the report function to do so. All I did was to politely request that they should be removed - there was no demand on my part. And neither did I raise the issue of copyright, my point was simply that I didn't think it was good practice to post them on the Cove.

As for Wes' comment of <snip> and YOU want to put your foot on his neck and keep him in ignorance so he can't possibly compete against you on a level playing field <snip>, I find that really offensive.

Since I joined the forum a few years ago, I have tried to provide support to many people - you recently acknowledged that fact yourself. I have posted any number of documents such as manuals, procedures, presentations and forms etc designed to help Cove members develop and improve their own management systems and have derived a lot of enjoyment in doing so.

As for helping students, I don't seek to treat anyone any differently. I try to answer questions and give my views where I think can help, whoever the poster is.
 
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