Special Characteristics - ISO/TS 16949 Clause 7.3.2.3

C

chereele

#1
Our auditor has just minored us on "identify process control documents including drawings, FMEAs, control plans, and operator instructions related to a specific part number with the customer's special characteristic symbol or the organization?s equivalent symbol or notation to include those process steps that affect special characteristics."

But he didn't give any guidance - FMEA's Control Plans, part specific instruction documents and documents defining machine setup for a specific part number. That makes sense. However, he is suggesting that machine manuals, documents provide by the machine builder, gage instructions, and documentation dealing specifically with the machine should be marked as well.
Much of our equipment is multi use and produces multiple products some with special characteristic some without for multiple customers.

Does anyone have any suggestions on how to address this?

:frust:
 
Elsmar Forum Sponsor
#2
Our auditor has just minored us on "identify process control documents including drawings, FMEAs, control plans, and operator instructions related to a specific part number with the customer's special characteristic symbol or the organization?s equivalent symbol or notation to include those process steps that affect special characteristics."

But he didn't give any guidance - FMEA's Control Plans, part specific instruction documents and documents defining machine setup for a specific part number. That makes sense. However, he is suggesting that machine manuals, documents provide by the machine builder, gage instructions, and documentation dealing specifically with the machine should be marked as well.
Much of our equipment is multi use and produces multiple products some with special characteristic some without for multiple customers.

Does anyone have any suggestions on how to address this?

:frust:
Hi - can you give us the EXACT wording and any references to TS etc in the "minor"?
 
C

chereele

#3
"7.3.2.3
Statement of Requirement:
TS16949:2009 clause 7.3.2.3 Special characteristics
The organization shall identify special characteristics [see 7.3.3 d)] and
⎯ include all special characteristics in the control plan,
⎯ comply with customer-specified definitions and symbols, and
⎯ identify process control documents including drawings, FMEAs, control plans, and operator instructions with the customer's special characteristic symbol or the organization?s equivalent symbol or notation to include those process steps that affect special characteristics.
Statement of Nonconformity:
The process of handling special characteristics is not effective.
Objective Evidence:
Process Control Plan for Ford 77-033-03-1 DL ASSY-OUTER-LFL identified 7 critical characteristics (CC) over 4 operation flow steps that were not identified on the Work Instructions.
Justification:
This issue was not exhibited in the Process Control Plan for 70-077-06-1 & 2 TRE ASSY ? LH BK and 78-046-03-1."

So, that was the write up cut and paste. However, he had a machine manual in his hand when he discovered the 77033031 document and said that it should also have the special characteristic marked in it as well. He doesn't mention that manual at all in his Objective evidence at all.

:bonk:
 

Helmut Jilling

Auditor / Consultant
#4
Our auditor has just minored us on "identify process control documents including drawings, FMEAs, control plans, and operator instructions related to a specific part number with the customer's special characteristic symbol or the organization?s equivalent symbol or notation to include those process steps that affect special characteristics."

But he didn't give any guidance - FMEA's Control Plans, part specific instruction documents and documents defining machine setup for a specific part number. That makes sense. However, he is suggesting that machine manuals, documents provide by the machine builder, gage instructions, and documentation dealing specifically with the machine should be marked as well.
Much of our equipment is multi use and produces multiple products some with special characteristic some without for multiple customers.

Does anyone have any suggestions on how to address this?

:frust:
It should be on relevant documents, control plans, FMEAs, drawings, work instructions, and inspection instructions would typically be relevant documents. It would be extremely rare that one would expect to put it on a machine manual, because the manual,does not really control the activity. The five types of docs I mentioned typically control the activities...
 
C

chereele

#5
"Work instructions" meaning documents that control activities specific to creating a product?

The phrase "work instruction" is what is being tripped over.
 

Helmut Jilling

Auditor / Consultant
#6
"Work instructions" meaning documents that control activities specific to creating a product?

The phrase "work instruction" is what is being tripped over.
I thought the issue was the machine manuals... If the work instructions would benefit from identifying special characteristics, then add them. If the instructions are rather generic or equipment focused..."turn this switch, then press that button"....then what benefit would there? Adding an SC would probably be pointless.
 
C

chereele

#7
Thank you! Yes the focus was machine manuals that was the document he had in his hands and said it should be noted with special characteristics. However, the machine manual is generic and equipment focused. It does involve turn switch and press a button. There would be no benefit in identifying them with special characteristics. What it would guarantee is that every document would have them thereby rendering the whole premise of identifying special characteristic mute.
 
G

Grimaskr

#8
We recently also got this minor. Our special characteristics were dimensions on the product and the finding was that there was no mention of SC in our work instructions.

By work instructions, our auditor was referring to the operator procedures we had authored for the process.

Our solution was to add the TS16949 definition of "SC" to the definitions section of any procedures affecting SCs and add an SC symbol in the margin next to any process step in those work instructions that directly affected or measured an SC.

We're hoping that is enough, but we haven't closed out our minors yet...
 

Helmut Jilling

Auditor / Consultant
#9
We recently also got this minor. Our special characteristics were dimensions on the product and the finding was that there was no mention of SC in our work instructions.

By work instructions, our auditor was referring to the operator procedures we had authored for the process.

Our solution was to add the TS16949 definition of "SC" to the definitions section of any procedures affecting SCs and add an SC symbol in the margin next to any process step in those work instructions that directly affected or measured an SC.

We're hoping that is enough, but we haven't closed out our minors yet...
Review my post number six. If the work instructions are very specific to that job, to that part number, then putting the SC on the word instruction might be beneficial. If the work instruction is very generic, SC's may not be relevant.
 
Thread starter Similar threads Forum Replies Date
P Capability in ISO/TS 16949 registered firms - No Special Characteristics IATF 16949 - Automotive Quality Systems Standard 27
R Special Characteristics - ISO/TS 16949 Clause 7.3.2.3 - Required by auditor IATF 16949 - Automotive Quality Systems Standard 54
earl62 What is the best way to control special characteristics in Control plan? Is it Mandatory to have SPC for IATF 16949? IATF 16949 - Automotive Quality Systems Standard 6
K PSA Special characteristics Customer and Company Specific Requirements 0
H SPC for special characteristics - CSR - Control of SC and CC Statistical Analysis Tools, Techniques and SPC 1
F Assignment of Special Characteristics to government regulations IATF 16949 - Automotive Quality Systems Standard 5
P Sanctioned Interpretations - IATF 16949 Cl. 8.3.3.3 Special characteristics IATF 16949 - Automotive Quality Systems Standard 3
E IATF 16949 Cl. 8.2.3.1.2 - Customer-designated special characteristics IATF 16949 - Automotive Quality Systems Standard 1
D Customer-Designated Special Characteristics vs. Special Characteristics IATF 16949 - Automotive Quality Systems Standard 2
S IATF 16949 Clause 8.3.3.3 - Documentation of all Special Characteristics in Drawings IATF 16949 - Automotive Quality Systems Standard 2
B Is SPC data For Special Characteristics always required? TS 16949 clause 8.1 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
U-DOG SC (Special Characteristics) in CP (Control Plan) not on all Prints IATF 16949 - Automotive Quality Systems Standard 1
Q TS 16949 Clause 7.2.1.1 Customer Designated Special Characteristics IATF 16949 - Automotive Quality Systems Standard 6
J Special characteristics in TS 16949 7.3.2.1 - Why 7.3.2.3 not 7.2.1.1 IATF 16949 - Automotive Quality Systems Standard 4
A Special Characteristics revisited IATF 16949 - Automotive Quality Systems Standard 4
A Special Characteristics -> Any specific additional requirements to be met? IATF 16949 - Automotive Quality Systems Standard 7
D Is Cpk required for all Attribute Data Special Characteristics? IATF 16949 - Automotive Quality Systems Standard 6
Q TS 16949 Clause 7.3.2.3 when the Customer has no Special Characteristics IATF 16949 - Automotive Quality Systems Standard 25
R Process to use Special Characteristics as FMEA Inputs IATF 16949 - Automotive Quality Systems Standard 3
R MSA (Measurement Systems Analysis) on a CMM for Special Characteristics Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 4
M Special Characteristics Definitions in TS 16949 IATF 16949 - Automotive Quality Systems Standard 7
D AIAG FMEA 4? Ed. Explanation: Relationship between PFMEA and Special Characteristics FMEA and Control Plans 8
J Special Characteristics Identification x Classification FMEA and Control Plans 3
C How to define Process Special Characteristics (SC) FMEA and Control Plans 4
M Request for Clarification on Special Characteristics Definition IATF 16949 - Automotive Quality Systems Standard 1
F Special or Key Characteristics Standards and Symbols IATF 16949 - Automotive Quality Systems Standard 8
O Special Requirements, Critical Items and Key Characteristics - AS9100 Requirements AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 10
T DFMEA & PFMEA - Special Characteristics Identification FMEA and Control Plans 14
Q Are Special Characteristics mandatory (required)? IATF 16949 - Automotive Quality Systems Standard 41
M Special Characteristics: SPC required? Statistical Analysis Tools, Techniques and SPC 1
M Critical / Key / Significant Characteristics - Special Characteristics Classification FMEA and Control Plans 1
L Special Characteristics - What if the customer does not identify any SCs? FMEA and Control Plans 5
P Special characteristics symbols in work instruction - For whom? IATF 16949 - Automotive Quality Systems Standard 6
M Special Characteristics - (MIC), What does this stand for? FMEA and Control Plans 13
A SC: Significant Characteristics vs. Special Characteristics IATF 16949 - Automotive Quality Systems Standard 4
B When to add Special Characteristics to your drawing/print? FMEA and Control Plans 4
A Identification of Special Characteristics - Cl 7.3.2.3 Interpretation IATF 16949 - Automotive Quality Systems Standard 5
E Defining Special Characteristics and Control Plan - Welding Operation - Need help Document Control Systems, Procedures, Forms and Templates 7
Q FMEA Special Characteristics - Shipping FMEA and Control Plans 2
J Definition of Special Characteristics Delta C and Delta S - Need for Customer Audit Capability, Accuracy and Stability - Processes, Machines, etc. 2
B Is SPC Required for all SC's (Special Characteristics) on Drawing (Print)? Statistical Analysis Tools, Techniques and SPC 12
M Customer Designated Special Characteristics - TS16949 Clause 7.2.1.1 Design and Development of Products and Processes 14
M Not all special characteristics are monitored and Gage MSAs - Two NC's IATF 16949 - Automotive Quality Systems Standard 9
E How far to go into Special Characteristics (SC) Identification on Machines/Equipment IATF 16949 - Automotive Quality Systems Standard 1
Manix MSA Only on Special/Critical Characteristics? Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 6
Q Concerning Special Characteristics Interpretation - Semiconductor commodity standard IATF 16949 - Automotive Quality Systems Standard 3
L Special Characteristics in DFMEA (Design FMEA) - Carry over to PFMEA? FMEA and Control Plans 9
S Not all Customers have indicated Special Characteristics Customer and Company Specific Requirements 3
G Special Characteristics Monitoring Requirements IATF 16949 - Automotive Quality Systems Standard 1
R Special Characteristics Symbols in The Control Plan IATF 16949 - Automotive Quality Systems Standard 3

Similar threads

Top Bottom