Specific Values of Quality Objectives

Mike S.

Happy to be Alive
Trusted Information Resource
#1
Maybe it exists here and I just didn't see it, but I saw several threads about quality objectives but very little of anyone posting what specific quality objectives they use in their company/industry. Surely it varies based on many factors, but it would be interesting to see some others' numbers.

For example, AS9100 tells us we must measure on-time delivery performance. Many companies also set this as an objective (goal, target). In the last 2 companies I worked for, the objective for OTD was > 98% for an OEM and > 97% for a manufacturer of electronic sub-assemblies. Both companies were in the crossover high-end commercial/aerospace and defense world.

Anyone else care to share their company's objectives?
 
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qualprod

Trusted Information Resource
#4
Maybe it exists here and I just didn't see it, but I saw several threads about quality objectives but very little of anyone posting what specific quality objectives they use in their company/industry. Surely it varies based on many factors, but it would be interesting to see some others' numbers.

For example, AS9100 tells us we must measure on-time delivery performance. Many companies also set this as an objective (goal, target). In the last 2 companies I worked for, the objective for OTD was > 98% for an OEM and > 97% for a manufacturer of electronic sub-assemblies. Both companies were in the crossover high-end commercial/aerospace and defense world.

Anyone else care to share their company's objectives?
In 9001, otd > 90% and have not moved up in 1 years
 

Cari Spears

Super Moderator
Staff member
Super Moderator
#5
For our on-time delivery, we have two major customers that provide monthly performance reports; we track them individually, and our goal is what their requirements are for their highest rating - Boeing uses Gold, Silver, Bronze, etc., and Lockheed uses Blue, Green, etc.

For customers that do not give us on-time delivery requirements, we use 98% for our internal measure.
 

Steve Prevette

Deming Disciple
Staff member
Super Moderator
#6
I'll invoke Dr. Deming - and elimination of numerical targets. We do have a large suite of quality (actually contractor assurance) metrics at several sites that I support, but do use Statistical Process Control to analyze the metrics. Now, if the data are stable and predictable, we do make a value judgement of does the process need improving or not, but (thankfully) I don't have to compare the month's results to some arbitrary target.
 
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