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Staff Awareness of the Importance of their Activities - ISO 9001 Clause 6.2.2d

K

kgott

#1
ISO 9001 section 6.2.2d requires organisations to maintain records of evidence that staff are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives.

The usual sources of evidence most of us would cite to satisfy this requirement would be team meeting minutes and evidence of training. However; I think on most occasions this evidence would only prove that staff have been trained, but not evidence that:

staff have been made aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives.”

I’ve never been audited on this particular section of 6.2.2 and I would suggest that this requirement tends to slip under the radar a bit.

So; if I was auditing your organisation what would you show me the proves that staff have been made aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives?
 
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somashekar

Staff member
Super Moderator
#2
ISO 9001 section 6.2.2d requires organisations to maintain records of evidence that staff are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives.

The usual sources of evidence most of us would cite to satisfy this requirement would be team meeting minutes and evidence of training. However; I think on most occasions this evidence would only prove that staff have been trained, but not evidence that:

staff have been made aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives.”

I’ve never been audited on this particular section of 6.2.2 and I would suggest that this requirement tends to slip under the radar a bit.

So; if I was auditing your organisation what would you show me the proves that staff have been made aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives?
If you ask "Why do you do what you do"., "What happens before you do" and " What happens after you do" ...
And you get a satisfactory answer to compare and relate to the process and interactions that has been mapped in the Quality manual...
You are pretty much done with the 6.2.2.d
 

Big Jim

Super Moderator
#3
ISO 9001 section 6.2.2d requires organisations to maintain records of evidence that staff are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives.

The usual sources of evidence most of us would cite to satisfy this requirement would be team meeting minutes and evidence of training. However; I think on most occasions this evidence would only prove that staff have been trained, but not evidence that:

staff have been made aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives.”

I’ve never been audited on this particular section of 6.2.2 and I would suggest that this requirement tends to slip under the radar a bit.

So; if I was auditing your organisation what would you show me the proves that staff have been made aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives?
Interesting interpretation.

I don't get that when I read 6.2.2 d.

6.2.2 d doesn't have a record keeping requirement included in it.

6.2.2 e has the requirement for keeping records of education, training, skills, and experience.

I don't see how 6.2.2 e can be applied to 6.2.2 d. "The organization shall . . . ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives . . . " I don't see "education, training, skills, and experience" there. Do you?
 

qusys

Trusted Information Resource
#5
ISO 9001 section 6.2.2d requires organisations to maintain records of evidence that staff are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives.

The usual sources of evidence most of us would cite to satisfy this requirement would be team meeting minutes and evidence of training. However; I think on most occasions this evidence would only prove that staff have been trained, but not evidence that:

staff have been made aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives.”

I’ve never been audited on this particular section of 6.2.2 and I would suggest that this requirement tends to slip under the radar a bit.

So; if I was auditing your organisation what would you show me the proves that staff have been made aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives?
I have seen that some organizations check this during their internal audit asking to the interviewed personnel if they know quality objective and how they contribute to them with their job.
Other evidences could be email, poster and so on by which top management cascade this kind of information.
To check the efficiency and ethe effectiveness of this communication process I have seen that some organization make dedicated survey for all impacted personnel, analyze results in mgmt review and then take some action, if needed, with ad hoc plan.
Another evidence is done by performance evaluation of the personnel by their direct supervisors and managers. If it is dealt as a process, you should have records to prove what you asked, in the case that performance evaluation and results are linked with their job expections in terms of quality.
They are lots of way to pursue.
Hope this helps:bigwave:
 
S

samsung

#6
I second to Big Jim's interpretation that 6.2.2 d doesn't mandate record keeping but 6.2.2 e certainly does.

Now, as far as evidence matter, you may consider checking with the following things:

1. Employees' job description
2. Setting of objectives, action plans including the activities to be carried out by whom, criteria of measurement and clear assignment of responsibilities can be verified.
3. Communication of objectives to be achieved by the employees (direct interview with the employee)
3. Training/ induction/ briefings to new job/process/equipment etc. (record or personal interview)
4. Decisions made by the employees w.r.t. achievement of objectives (results of task observation, if any) to verify if those do not contradict with achievement of his/ someone else's or organizational objectives. This will give an idea of how closely one has understood the importance and relevance of the task(s) assigned to him.
5. Outcome/ results achieved by the employees
6. An employee's own assessment about himself or his satisfaction level/ degree of sense of pride in the job one is assigned with and is paid for tells a lot about the relevance, importance and contribution of the efforts one is making towards his living.
 

somashekar

Staff member
Super Moderator
#7
if I was auditing your organisation what would you show me the proves that staff have been made aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives?
An audit is not always in the route based on seeing something that proves as much as I understand from what audit purpose is.
How the QMS confirms to planned arrangements, and is effectively implemented is determined by responses to audit query + supporting evidences as required by the standard and the QMS that is audited.
Particularly 6.2.2 d) does not call for supporting evidence and so a determination has to be made by the auditor with his auditing skills and can even be reported as a finding, based on one or several statements given by the responsible officers who are audited, if it shows lack of awareness.
 
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Big Jim

Super Moderator
#8
As I read it a requirement for records is implied.
A great example of requirement creep.

6.2.2 e does not apply to 6.2.2 d. 6.2.2 d does not include any of the specific topics called out in 6.2.2 e.

There are many things in the standard that do not require records. When an auditor comes across one of them, it may be nice for him to find a record, but he cannot make up a requirement for his convenience. Instead, he needs to roll up his sleeves and get to work to determine what the company practice actually is. Auditing includes interviewing and observing, as pointed out by Somasheker.
 

Jim Wynne

Staff member
Admin
#9
ISO 9001 section 6.2.2d requires organisations to maintain records of evidence that staff are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives. <snip>
There is no requirement for record-keeping, express or implied. It's common for CB auditors to address the requirement by asking auditees about the relevance and importance of their work, and how it supports the quality policy and objectives, but no one ever asks for records.
 

Mikishots

Trusted Information Resource
#10
ISO 9001 section 6.2.2d requires organisations to maintain records of evidence that staff are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives.

The usual sources of evidence most of us would cite to satisfy this requirement would be team meeting minutes and evidence of training. However; I think on most occasions this evidence would only prove that staff have been trained, but not evidence that:

staff have been made aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives.”

I’ve never been audited on this particular section of 6.2.2 and I would suggest that this requirement tends to slip under the radar a bit.

So; if I was auditing your organisation what would you show me the proves that staff have been made aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives?
We tackle this by asking the employee if he is aware of the inputs and outputs associated with the process he/she is involved in (i.e. what do they need to do their job and where does it come from, and what is the final "product" and who gets it next). Their answer will show if they are aware of the positioning of the process and the requirements of that process. Because the overall process of the organization is (hopefully) designed to achieve the quality objectives, the level of awareness can be demonstrated.
 
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