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Stakeholder Initiated Corrective and Preventive Action 2019-11-20

Bill Levinson submitted a new resource:

Stakeholder Initiated Corrective and Preventive Action - Modifiable process and form for stakeholder initiated CAPA

Outline process and form for stakeholder initiated CAPA process ("Hatto Report"), from Levinson Productivity Systems PC. It is intended to be modified by users to conform to their needs and quality management systems.

A stakeholder initiated corrective and preventive action (CAPA) request, or "hatto report" (hatto = sudden awareness or recognition) can be issued by any relevant interested party (ISO 9001:2015 clause 4.2) who perceives a risk or opportunity (ISO 9001:2015 clause 6.1)...
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Hey Bill,

Preventive Action should come before Corrective Action.

Why state it the wrong way around?
Corrective action is what you do when preventive action doesn't work (or has not been taken). CAPA is the usual term, as far as I know; I don't see PACA much, although it means the same thing. "Error Proofing Your Lab by Turning. CAPA (Corrective Action/Preventive. Action) Into PACA (Preventive. Action/Corrective Action) " is an exception.

John Broomfield

Staff member
Super Moderator
For years CAPA confused people as they took it to mean correction followed by action to prevent it from happening again.

Elsmar has yards of correspondence on this.

Instead I’ve always said PACA as in either preventive action or corrective action sharing the same approach to removal of root causes.
My perception was that the corrective action prevents recurrence (as opposed to containment), while preventive action anticipates the trouble in advance and keeps it from happening even once. Preventive action removes the root cause before the fact, while corrective action removes it after the fact.

I do know that some organizations confuse containment with corrective action. Containment is swatting flies while corrective action is removal of the waste pile that attracts them (as stated by General Curtis Lemay).
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