M
M Greenaway
Can any of you stats guru's out there answer my question.
In just about every company I have worked for there has been a monthly report generated of customer complaints. Often this is simply the number of complaints received ina month. This is often then charted in a simple bar chart showing month by month counts, and sometimes someone will stick a best fit trend line onto the chart.
Is presenting this data in this fashion actually telling us anything at all ?
Or should we treat this like any run chart, and be able to calculate mean and standard deviation of the monthly counts received ?
Would there be any greater value in doing this, or is the data itself so broad and unspecific that we couldnt do anything about it anyway ?
Please advise.
In just about every company I have worked for there has been a monthly report generated of customer complaints. Often this is simply the number of complaints received ina month. This is often then charted in a simple bar chart showing month by month counts, and sometimes someone will stick a best fit trend line onto the chart.
Is presenting this data in this fashion actually telling us anything at all ?
Or should we treat this like any run chart, and be able to calculate mean and standard deviation of the monthly counts received ?
Would there be any greater value in doing this, or is the data itself so broad and unspecific that we couldnt do anything about it anyway ?
Please advise.