Stealth Quality versus No Quality - What are you guys talking about?

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#11
James, if a Reading Room is established in The Cove I will submit a couple of things if people promise not to laugh too loudly... I am but a humble practitioner.
 
Elsmar Forum Sponsor
#12
Jennifer Kirley said:
All are correct.

I am the one who, as I know it, started the saying in my footer.
Yes, I'll happily confirm that. Your footer is where i first saw it, and it's a good expression, so it stuck. I have used the SQ approach myself, many times. I just didn't have a name for it before you so aptly coined the phrase.

:applause:

/Claes
 

SteelMaiden

Super Moderator
Super Moderator
#15
Jennifer Kirley said:
James, if a Reading Room is established in The Cove I will submit a couple of things if people promise not to laugh too loudly... I am but a humble practitioner.
Jennifer, I doubt that we would laugh at you...you've brought much to us here, thank you.
 

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#16
TownDawg said:
I even updated my signature.. ;)
This makes me laugh! :lol: :lol:

I am so grateful for the expressions of support. I also have an ego, so it's nice to get petted sometimes. Thank you all! Purr.
 

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#17
It occurred to me that while I made a cute expression (Stealth quality versus no quality) I am still stuck on what to call this for the layman's benefit because, as I warned, the saying contains the word "quality". :nono:

So, what do you think, all? How else can we name Stealth Quality so people aren't confused?

Here's the rub: many business people say they don't need help, even as their businesses hemorrage money through things like employee turnover (and this affects customer satisfaction, as we all know) because their product or service is "A high-quality product/service" already.

An engineer acquaintance put it succintly: "We build quality into our product." Yes, thank you, I was very comforted. :rolleyes: What he just told me was that they don't need an inspector. It didn't say anything about the other 99 ways a business can go under.

So you see, very smart people are also confused by the word and we ought not use it if we want to help more people get started on their performance improvement journey.

I don't use "performance improvement" because it sounds like we are balancing a motor. Even though in an analogy, that's exactly what we're doing.

What else do you think would work?
 
J
#18
It's What We Do Best (as Tigger Might Say)

Jennifer Kirley said:
This makes me laugh! :lol: :lol:

I am so grateful for the expressions of support. I also have an ego, so it's nice to get petted sometimes. Thank you all! Purr.
No problem.
Also thanks to town dawg for starting this thread. I think we need more of this "how to get around the barriers" type discussion. :applause:

It kind of fits with my own signiture (low tech is better than no tech). We do what we can with what we have.

How about more "under the radar" stories folks. :tg:

James
 
#19
Jennifer Kirley said:
So, what do you think, all? How else can we name Stealth Quality so people aren't confused?
You are right of course, but I saw your phrase as something used among quality geeks rather than the rest of the population. So what do we call it?

Process streamlining?

I hate creating yet more buzz words, but I suppose we have to call it some old thing...:rolleyes:

/Claes
 
N

nomisd

#20
Names, names

I have a similar question along these lines - I want to stop using corrective action and non-conformity as descriptions as it would appear people within my company can't cope with harsh descriptions. I think that they see them as some sort of critiscm which then means that they see the QMS (or MS as its about to be known round here. We are taking the Q out of it to stop making people think that its the Quality system that is making them do something) as the thing that is against them and trying to stop them doing their job :rolleyes: .

I want to use something more fluffy and less likely to put everybody on the defensive. Any ideas?


Simon
 
Thread starter Similar threads Forum Replies Date
N Guidance - Cost of Good Quality Misc. Quality Assurance and Business Systems Related Topics 2
D Quality plan for moving locations ISO 13485:2016 - Medical Device Quality Management Systems 3
was named killer Job Opportunity-Quality Engineer-Tampa Florida Job Openings, Consulting and Employment Opportunities 0
Marc Job Opportunity – Quality Assurance Specialist - Suspense 7 April 2021 Job Openings, Consulting and Employment Opportunities 0
C Requirement to link Quality Manual to ISO 9001 clause numbers? ISO 13485:2016 - Medical Device Quality Management Systems 13
normhowe "The Problem with Quality Management: Process orientation, controllability and zero-defect processes as modern myths" Book, Video, Blog and Web Site Reviews and Recommendations 2
J Quality Objective for QMS prior to Certification AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 8
J Quality Objectives and resources ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
M PSA Suppliers - CSR matrix and need the quality manual of PSA APQP and PPAP 2
A Quality Control Datasheets Inspection, Prints (Drawings), Testing, Sampling and Related Topics 0
T Quality auditor legal right to see Board meeting minutes ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
D Any recommendations on where to find experienced quality hires in Chicago area? Job Openings, Consulting and Employment Opportunities 3
C Budgetary cost to obtain ASME NQA-1 Quality Program Certification Quality Management System (QMS) Manuals 0
O Soft and technical skills for a VP of Quality Career and Occupation Discussions 1
P MedWatch Report from a hospital due to a quality issue US Food and Drug Administration (FDA) 5
Sidney Vianna Release of ISO 10013:2021, Quality management systems – Guidance for documented information Other ISO and International Standards and European Regulations 0
M Unique Quality Management System for 2 sites ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
G Application to Chartered Quality Institute - MCQI ASQ, ANAB, UKAS, IAF, IRCA, Exemplar Global and Related Organizations 2
K Quality Agreement MDR - The manufacturer is outside of EU Other Medical Device Related Standards 4
Sidney Vianna Informational APQP4Wind - Advanced Product Quality Planning for the Wind Power Supply Chain APQP and PPAP 3
T 21 CFR 820.20 - Quality Planning Requirements? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 2
S Supplier protocol for the Quality Supplier Quality Assurance and other Supplier Issues 6
bruceian Software Quality Metrics Software Quality Assurance 11
R Quality System Functional Safety Checklist / Guidance IATF 16949 - Automotive Quality Systems Standard 0
Bev D Essential References for Practical Quality Engineering Misc. Quality Assurance and Business Systems Related Topics 0
optomist1 Automotive News The Cost of Inspecting In Quality IATF 16949 - Automotive Quality Systems Standard 7
O Any info on release date of FDA “Computer Software Assurance for Manufacturing and Quality System Software” document? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 0
M Quality Manual - Where does Revision History Section go? Document Control Systems, Procedures, Forms and Templates 8
John Broomfield CIOB - Code of Quality Management Misc. Quality Assurance and Business Systems Related Topics 1
S Quality Audit Training Activities Quality Manager and Management Related Issues 2
D Are Supplier Quality Agreements Quality Records ? Other Medical Device Regulations World-Wide 9
D Big companies suffer from quality management system? ISO 13485:2016 - Medical Device Quality Management Systems 1
K Looking for a job as Quality Engineer Career and Occupation Discussions 2
B Two excellent examples of process capability analysis from Quality Magazine Capability, Accuracy and Stability - Processes, Machines, etc. 5
Pau Calvo Quality Management process is mandatory in ISO9001? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
NDesouza No Quality Professional vs Having a Quality Professional Benchmarking 24
F Does anyone have an ESD quality/cooler talk to share? Training - Internal, External, Online and Distance Learning 4
R Monitor production quality - Internal KPIs Manufacturing and Related Processes 5
U Examples of Quality Objectives for a Medtech start up ISO 13485:2016 - Medical Device Quality Management Systems 4
M SemaTech SSQA Standardized Supplier Quality Assessment - my favorite tool ever Manufacturing and Related Processes 1
D Supplier Quality level category help - high level ISO 13485:2016 - Medical Device Quality Management Systems 6
R How would you work without a quality management system? IATF 16949 - Automotive Quality Systems Standard 3
P Conformity assessment based on a quality management system or production quality assurance EU Medical Device Regulations 3
H Updating Quality Manual to API Q1 Service Industry Specific Topics 6
R Electrical contractor Project Quality Management Plan Quality Manager and Management Related Issues 1
D Supplier Quality - How to classify a supplier level Medical Device and FDA Regulations and Standards News 10
R China Quality Certification Various Other Specifications, Standards, and related Requirements 1
S Quality management system (Well head installation & maintenance) Quality Management System (QMS) Manuals 5
V Quality review Meeting with Customer for complaints we received Customer Complaints 6
G Copy of withdrawn ISO 9001:1994 Quality Management Standard ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2

Similar threads

Top Bottom