Stealth Quality versus No Quality - What are you guys talking about?

[Jen Kirley]

I am a potato police

If changing a form's name is truly going to ease the discontent, it would be wonderful. I hope it is!

And it's true, to some extent, that appearances, names and icons matter. The degree to which it matters will vary among the differing personalities. The malleable will appreciate the new name. "Phew, that doesn't make me look/sound/feel like a loser." But the truly obtuse, and the hardened cynics will of course require more. They will need peer pressure to change their tunes, and they might need disciplinary measures if they sabotage the system.

To do this, the system will need to be very defensible so one can show everyone who is not convinced (though most people don't need much help figuring out who the problem children are) that so-and-so really deserved punishment. The system will need to be clearly fair and consistent in order to be believed. People do that.

 

[Cari Spears]

It will soon be called the OFI - Opportunity for Improvement form -- and it will have multiple uses as part of our continuous improvement program.

Here's my form and procedure. We use one form for many purposes - but you'll note that we still call a nonconformance a nonconformance.

 

[David Hartman]

If changing a form's name is truly going to ease the discontent, it would be wonderful. I hope it is!

And it's true, to some extent, that appearances, names and icons matter. The degree to which it matters will vary among the differing personalities. The malleable will appreciate the new name. "Phew, that doesn't make me look/sound/feel like a loser." But the truly obtuse, and the hardened cynics will of course require more. They will need peer pressure to change their tunes, and they might need disciplinary measures if they sabotage the system.

To do this, the system will need to be very defensible so one can show everyone who is not convinced (though most people don't need much help figuring out who the problem children are) that so-and-so really deserved punishment. The system will need to be clearly fair and consistent in order to be believed. People do that.

I must agree with Jennifer.

Many years ago, in a company far, far away, I went through the renaming of the rose. We changed the name of our Corrective Action Request to Problem Note and the immediate reaction was one of relief by many of the recipients. Until...they started receiving several of them, and being asked to respond with the threat that "no response" or an "inadequate response" would be handled by elevating the issue to the next level of command.

All of a sudden the grumbling began to be heard from the far reaches of the galaxy. Soooo, we renamed it once again! This time it became the "Opportunity for Improvement" form. Wow! This was great!

The masses received it with open arms..... Until, they began recieving the OI forms with requests to either reply with an adequate solution, or face the results of elevating the issue. Let the grumbling begin.

The lessoned learn became obvious: A rose, by any other name truly is just as sweet (or sour - depending on your perspective).

 

[Caster]

Old School Stealth

I am the one who, as I know it, started the saying in my footer.

Jennifer

I'm liking the stealth word. Maybe you can license it to ASQ as the next big thing after Six Sigma.

Way back when I got sucked into quality, I read "American Samurai" by William Lareau. He advocates a similar idea. Go slow, do what you can, take small wins, don't get killed going for broke, build credibility.

https://www.amazon.com/exec/obidos/tg/detail/-/0446393606/qid=1110326554/sr=8-3/ref=sr_8_xs_ap_i2_xgl14/103-9668665-1783842?v=glance&s=books&n=507846

A real shame we are hired for our skills but need to resort to "sneaking around" to do good things for the company.

Cheers

 

[Jen Kirley]

Jennifer

... Maybe you can license it to ASQ as the next big thing after Six Sigma...
Cheers

How funny that would be! Hee hee hee

Talk about justice...after all my angst these past years, that would be too sweet.