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Stuck in the middle of ISO 9001:2008 Implementation

D

Dubai_capi

#1
hi,

am the QMR and quality specialist in my org.. the divisions have already made their way to implement the iso:9001:2008.. now am struggling with them to:
issue their business forms with the new revision numbers and issue dates
to finish their quality policy and quality objectives
to finalise the date for first internal audit
and the most important thing is to document many un-docmented processes..
so what do u advice to give it a kick.. am planning for the certification in june2011

pls help
 
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John Broomfield

Staff member
Super Moderator
#2
hi,

am the QMR and quality specialist in my org.. the divisions have already made their way to implement the iso:9001:2008.. now am struggling with them to:
issue their business forms with the new revision numbers and issue dates
to finish their quality policy and quality objectives
to finalise the date for first internal audit
and the most important thing is to document many un-docmented processes..
so what do u advice to give it a kick.. am planning for the certification in june2011

pls help
Dubai_capi,

Delay certification and refocus the company on developing its process-based management system to fulfill objectives beyond certification.

Announce this because your project has lost its momentum.

Then involve your system development team (including the top management sponsor) in agreeing the system (quality) objectives, project schedule of who is going to do what by when.

Promise progress reports to top management so they can play their part in making employees aware of their commitment to requirements.

Stumbling or rushing to certification just for certification may result in a system that nobody wants or will use.

John
 

somashekar

Staff member
Super Moderator
#3
hi,

am the QMR and quality specialist in my org.. the divisions have already made their way to implement the iso:9001:2008.. now am struggling with them to:
issue their business forms with the new revision numbers and issue dates
to finish their quality policy and quality objectives
to finalise the date for first internal audit
and the most important thing is to document many un-docmented processes..
so what do u advice to give it a kick.. am planning for the certification in june2011

pls help
1. A simple and effective quality policy can be established for your organization if you share your area of business or business scope and some help comes from the forum here. You can fix on anyone and communicate it to all within the organization. Likewise objectives can be set for your core processes
2. Let them use what forms thay are already using. Ask them to list and identify them with a name. Let them not change it without consulting you.
3. 1st Internal audit April 2011 and 2nd in May 2011
5. Document the ISO9001:2008 mandatory procedures and ask functions where processes are undocumented to make a simple flow chart of how the processes function. Also get them to identify what records come out from there processes. This must match with 1. above, and with the requirements in the ISO9001:2008 standard. The process people must be well trained in the process and their records maintained. All must be familier with the flowchart of the process they manage and remain consistant.

Your internal audit 1 and 2 must be strong and perhaps through some external competent agency who can identify and finetune your process. Have management reviews and records of same in April and May. Take your certification in June 2011.
The stage 1 of the June 2011 may also identify some gaps which can better your QMS and wishing you all success in the June 2011 certification ~~~
 
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J
#4
hi,

am the QMR and quality specialist in my org.. the divisions have already made their way to implement the iso:9001:2008.. now am struggling with them to:
issue their business forms with the new revision numbers and issue dates
to finish their quality policy and quality objectives
to finalise the date for first internal audit
and the most important thing is to document many un-docmented processes..
so what do u advice to give it a kick.. am planning for the certification in june2011

pls help
Without knowing the size of your company and divisions I cannot comment too specifically, but would it be possible for you, as QMR, to conduct an internal "systems audit"? if you can, then do so...This will provide two advantages.
1) It will allow you to get out and see exactly what the problems are, pinpoint roadblocks and brainstorm solutions with the folks in the trenches and
2) It will show them that you are serious about getting this done and that you are ready to step in and help in any way you can.
A third benefit is it will give you and them a taste "auditing".

Peace
James
 
J

JaneB

#5
Impossible without you providing more information on the context (eg, type of organisation, number of people, products/services, org structure, management backing etc) to provide any but general advice.

But my observations:

1. Forms wouldn't be first on any list of mine!
2. Why are the divisions supposed to "finish their quality policy"? There ought to be only one quality policy, provided by top management. Is it?
3. Similarly, their objectives should cascade down from those provided by top management - have those been set and communicated clearly by top management?
4. June is barely 4 months away - if processes aren't documented yet, that's possibly too ambitious a deadline. Who set it? On what data?
 
N

newenglandiso

#6
Hello - my recommendation is to schedule the audit and once you receive a reply from the Registrar, let all those involved in the completion portion of this project know the time line. Also let them know that the 3rd Party auditor will probably be speaking to them directly about each element they are responsible for. This would waken their sleepy eyes!
 
J

JaneB

#7
Hello - my recommendation is to schedule the audit and once you receive a reply from the Registrar, let all those involved in the completion portion of this project know the time line. Also let them know that the 3rd Party auditor will probably be speaking to them directly about each element they are responsible for. This would waken their sleepy eyes!
Depends entirely on what's causing the issue and how effective this would be. I doubt 'sleepy' is the problem. And taking this approach could also earn the wrath of the manager/s if not properly communicated with and/or an audit goes ahead, is unsuccessful and costs the company extra money. Dangerous and quite possibly utterly ineffective path.
 
F

foiley

#8
My tip - Key Management Support...

and if you are able to to, align the individual performance targets on your quality objects of the business rather than the division - number 1 to achieve and maintain Certification!

Another tip is be harder on your internal auditing and corrective/preventative actions. When you auditor pings you on a topic, as long as you have put in a realistic acitons with accountabilities and time frames it is hard to argue it is a major issue...

Best of luck
 
D

Dubai_capi

#9
well, we are going to have a separate quality manual for each division with separate quality policy and separate quality objectives.
the divisions is about 100 staff and we have a quality section with only 2 persons. am responsible for iso project. and processes are not documentd in many divisions. am working to document them right now. the division directors delay achievement of certain required tasks from me due to their bust schedule and limited staff.. i have a coordinator in every diviion and beside their work they work with me to develop the system in their division and they are being educated about the iso by me but still i spend with them time to explain things to them.
 

somashekar

Staff member
Super Moderator
#10
well, we are going to have a separate quality manual for each division with separate quality policy and separate quality objectives.
I do not get the logic in this. Please clarify as the ISO 9001 does not ask for anything such. Are you progressing towards certification of a division amongst many of your divisions ... ?
 
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