C
To build on what Jennifer had to say about Crosby, "zero defects", according to his philosophy, is NOT, IS NOT, a specification. IT IS NOT!!!!!
It is an attitude. If something goes wrong, we are not supposed to accept it as the normal way of doing business. We should try to figure out why the defect occurred and find a way to first "fix" it with a short term cure, then we should find the cause of the problem and remove it.
As with many philosophies, and IMHO especially with Crosby, it is helpful to borrow from others as well. I especially like Deming.
OK, so zero defects in this case is now the specification (sheesh). The advice given earlier to prioritize the list of improvements is a good one. The best approach IMO, would be to get a measurement of the types of problems and their associated costs, and decide where the biggest improvements can be made for the least amount of investment in time and money. As noted before, trying to change too many things at once can lead to chaos.
It is an attitude. If something goes wrong, we are not supposed to accept it as the normal way of doing business. We should try to figure out why the defect occurred and find a way to first "fix" it with a short term cure, then we should find the cause of the problem and remove it.
As with many philosophies, and IMHO especially with Crosby, it is helpful to borrow from others as well. I especially like Deming.
OK, so zero defects in this case is now the specification (sheesh). The advice given earlier to prioritize the list of improvements is a good one. The best approach IMO, would be to get a measurement of the types of problems and their associated costs, and decide where the biggest improvements can be made for the least amount of investment in time and money. As noted before, trying to change too many things at once can lead to chaos.
Craig was more clear about the true Zero Defects doctrine than I was. Mr. Director needs to also gain clarity if he has not already done so.