Study: Companies, employees benefit directly from ISO 9001

[BradM]

Thank you! That is the objective method of critiquing a paper. Too, honestly, any blind reviewer would probably ask some of the similar questions.

It looks very detailed, shame it was only in 1 area of America and not a bit wider. I might have missed this but I would assume by just looking in one area they are not calculating any factors for local business success due to the success of the local economy itself?!?

You are correct. However, this should be but one paper, looking at one area of interest. I would suspect the authors would be keenly interested in seeing a follow-up study in another area, with another sample.

As far as the local economy factors, they probably did not address it. However, using a random sample of businesses (random in both group) should minimize economy factors, as it would affect both groups the same.

One of the big statements for me was that it costs $97k to $560k to implement ISO9001... is that true? It seems extremely high compared to what I see as total costs in year 1 of ISO9001 in the UK.

Good point. It may be worth looking into.

To be honest though an abridged version of the report or soundbites, once it has been peer reviewed would be a good thing when people are trying to demonstrate the benefits of ISO9001 and it can only help the industry??

Does the IAQG or any similar organisation have the ability to review such documents for validity?

Everyone should we willing to review any of the documents for validity, to an extent. The authors are probably not going to turn over every single document to anybody. Not that there is something to hide. But some of it may be confidential (probably not in this case). Too, if it is a lot of data, they will probably use it for other purposes.

I was only joking about berating you

I don't think anyone is interested in berating anybody here. The passionate exchange of ideas is what good discussions are made of. As long as we all remember it is about the ideas and not the idea maker, we're good.

 

[BradM]

One of the big statements for me was that it costs $97k to $560k to implement ISO9001... is that true? It seems extremely high compared to what I see as total costs in year 1 of ISO9001 in the UK.

Ok, I had a few minutes and went and pulled the article the authors referenced for that cost. Honestly, that was a pretty interesting read. But here is one paragraph discussing the costs that gives a little broader perspective:

 

[howste]

Sorry you feel that way and sorry you have decided to get personal in defense of your own opinions.

My intent was not to "get personal" but to request that you provide evidence to back up your opinions. On several occasions in this thread and others, people have requested data or facts to support your opinions and they haven't received them. I'm a proponent of fact-based decision making and I wanted to point out that I am rarely convinced of an opinion just because someone else says that they believe it.

 

[Richard Pike]

Ok, I had a few minutes and went and pulled the article the authors referenced for that cost. Honestly, that was a pretty interesting read. But here is one paragraph discussing the costs that gives a little broader perspective:

That,s an interesting piece and perhaps puts into perspective the cost when compared to turnover; especially when (i assume) they are referring to first year cost! $50,000 cost against $10 million turnover doesn't sound so far out.

 

[BradM]

That,s an interesting piece and perhaps puts into perspective the cost when compared to turnover; especially when (i assume) they are referring to first year cost! $50,000 cost against $10 million turnover doesn't sound so far out.

Honestly, Richard, I found that second paper much more interesting and insightful. I wished I could post it, but the copyright thing.

If I see something interesting from it, I will stick up some pieces from it, and we can throw it around some.

 

[Al Dyer]

Howste --- I read nothing personal into your comments. I do think that any piece written on the value of QMS is important in that we learn based on the entire body of opinion and fact. As professionals we are trained to delineate between fact and fiction and learn to grow from that knowledge.

Al...