This is a bit off the original topic but close. I thought it was interesting thought food...
From: ISO Standards Discussion <
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Date: Thu, 2 Mar 2000 20:07:46 -0600
Subject: Re: Supplier Evaluation /Giede/Ganor
From:
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> 1. Only suppliers that their supply is part of your product or service need
> to be under this supervision. Not office supplies, for example.
I must respectfully add my "two cents" to Mr. Ganor's response (which I agree with ;o)
A firm I was assisting had copy machine problems which virtually stopped output of any duplicate-required documents over, say, 20 pages, because the massive duplicating machine was "eating pages for lunch..."
The root cause analysis was detailed, and traced back to the purchase of cut-rate duplicating paper (which was purchased at 20% of nominal cost).
Responses to proposals, and major engineering studies, failed to be copied and shipped on time, severely affecting quality output and causing the additional expense of "borrowing" another company's duplicating equipment in order to reproduce vital documents and drive them to the airport for nearly missed express shipment (you can get overnight service at most airports as late as 9:00 pm with the same "tomorrow delivery" guarantee, but it really costs extra in some cases).
As a result, purchase of office supplies was put under scrutiny as to which ones may, or may not, impact on the quality output of the firm, duplicating paper being cited first on the list.
David Kozenko