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Outsouring/nonconformances
Good afternoon Cove members, we have be looking at our outsourcing process. Up until 6 months ago we very rarely outsourced anything. In the past 6 months we have outsourced designing, surfacing, cnc, and a few times a complete tool. We have documents in place for each department that the outsource company must fill out. It has been brought to my attention that there has been several times that we have received services that were less than satisfactory. We have nothing in place for this. It was ask if a Corrective Action Report should be written. Although this method could be used I was thinking that perhaps a outsource/nonconformance form should be created. A copy sent to the outsource company and a copy kept for our records. I think that these noncomformances should be review by the owners so that a outsource company, first of all will be held accountable, and secondly to track the frequency of problems that occur at each particular place. I think that this is an important issue that should be handle separate from our corrective actions.
As many of you are, I am new to the Quality field.
I have taken a 5 day lead auditor course and a transitional course but most of my training has occurred here, at the cove. The owners have come to me for ideas and I was hoping that I could get a few different thoughts from people here at the cove on how they handle this situation.
Thanks in advance,
Tracey
Good afternoon Cove members, we have be looking at our outsourcing process. Up until 6 months ago we very rarely outsourced anything. In the past 6 months we have outsourced designing, surfacing, cnc, and a few times a complete tool. We have documents in place for each department that the outsource company must fill out. It has been brought to my attention that there has been several times that we have received services that were less than satisfactory. We have nothing in place for this. It was ask if a Corrective Action Report should be written. Although this method could be used I was thinking that perhaps a outsource/nonconformance form should be created. A copy sent to the outsource company and a copy kept for our records. I think that these noncomformances should be review by the owners so that a outsource company, first of all will be held accountable, and secondly to track the frequency of problems that occur at each particular place. I think that this is an important issue that should be handle separate from our corrective actions.
As many of you are, I am new to the Quality field.
Thanks in advance,
Tracey