Supplier Corrective actions (8D format) - Sole supplier needs help

[al40]

Need help,
We have a sole supplier and they haven't been able to answer our 8-D's correctly is there a good reference book (8D, CAR) or does someone have a good CAR presentation I could present to my supplier and then work with them to bring them on-line?

 

[Wes Bucey]

It is a good instinct to want to help your supplier.

What is the specific problem you identify your supplier is having?

Are you certain it is just lack of knowledge or could there be some other factor at the root of the problem?

What is the nature of the problems engendering the request for an 8d? Is there a Form, Fit, Function problem with the product or are you having problems with delivery, paperwork, response time?

Do you intend to just send this supplier the book or PowerPoint about 8D or will you or one of your representatives go to the supplier with some hands-on instruction?

To think about:
I am, after all, the kind of guy who tells folks how to build a watch when they only need to know the time. I'm pretty familiar with the problem of "too much information." There are some folks who see 8D as a hammer and every little glitch in the supply chain as a nail which needs to be pounded. Plain fact is 8D isn't necessary 100% of the time.

 

[Howard Atkins]

see this presentation for a start
The 8-D Methodology

 

[Wes Bucey]

Having written the response above, I later recalled an interchange in the ASQ Forums with Larry Smith (author of an article in Quality Progress) being the subject and participant - here is an excerpt which will explain the pertinence (emphasis in BLUE is mine):

Letter: What About Ford's Global8D?
Posted: Mar 14, 2005 2:12 PM

Larry Smith's article "Back to the Future at Ford" (March 2005, p. 50)was excellent! Sustaining basics will always be challenged as world markets build and then, inevitably, drop; good practice will always be threatened by expediency and memory loss.

One tool not mentioned in Smith's article is Ford’s Global8D. It is the most systematic fire fighting tool developed and should - in my opinion - stand side by side with Six Sigma. G8D in the long run is one excellent source of Six Sigma projects if used properly, since it asks the team/individual before they wrap up the fire-fight, "What was wrong with the system that allowed this or similar problems to occur in the first place?"

Larry, what is your take on the value (past, present, future) of Global8D?

I’m still amazed as I deliver TRIZ programs, how much fire fighting is still going on in western corporations, and draining precious technical resources.

Regards,

Dan Heck
wdp|consulting
Buffalo Grove, IL
dheck@wdpconsulting


@@@@@@@@@@@@@@@@@@@@@@@@@@

Re: Letter: What About Ford's Global8D?
Posted: Mar 22, 2005 11:37 AM
AUTHOR'S RESPONSE
Dan,

Thank you for your comments.

Ford Global 8D (G8D) was established in the 1980's to provide a disciplined and systematic process for solving problems and preventing their recurrence. The result of combining the best-practices of several methodologies, the eight steps are:

1. Process Preparation
2. Establish a Team
3. Describe the Problem
4. Develop an Interim Containment Action
5. Define and Verify Root Cause
6. Choose and Verify Permanent Corrective Actions
7. Prevent Recurrence
8. Recognize Team and Individual Contributions

When used properly, the G8D has tremendous value, encouraging teams to really define root cause by carefully defining what the problem "is" and "is not," and asking "why, why, why." It provides a high level organization of the problem solving activity, and is a very useful communication and corporate memory tool.

The G8D is still used extensively with Ford suppliers. Although the methodology is also used inside Ford, many Ford teams are choosing to use the Six Sigma DMAIC methodology in place of the G8D. I suspect this trend will continue.

My opinion is that G8D is best used in problem solving situations that deal with special causes, whereas DMAIC Six Sigma is the methodology of choice for addressing common cause problems.

Larry Smith

 

[al40]

It is a good instinct to want to help your supplier.

What is the specific problem you identify your supplier is having?

Are you certain it is just lack of knowledge or could there be some other factor at the root of the problem?

What is the nature of the problems engendering the request for an 8d? Is there a Form, Fit, Function problem with the product or are you having problems with delivery, paperwork, response time?

Do you intend to just send this supplier the book or PowerPoint about 8D or will you or one of your representatives go to the supplier with some hands-on instruction?

To think about:
I am, after all, the kind of guy who tells folks how to build a watch when they only need to know the time. I'm pretty familiar with the problem of "too much information." There are some folks who see 8D as a hammer and every little glitch in the supply chain as a nail which needs to be pounded. Plain fact is 8D isn't necessary 100% of the time.

Thanks Wes,
The supplier is a sole supplier and they provide us with custom textile material, The problem I'm having is that they have continued to release nonconforming product to us. Our P.O.'s and drawings are very clear and concise.
I have issued three corrective actions to them and their root cause analysis fell into the following CAR pitfalls "Employee did not follow instructions, We'll replace the order, Employee was moved" I have tried walking them through the CAR process but it has failed.

I agree on the 8D process and if the supplier has a CAR process already in place we accept their process.

I have asked and gotten the president's approval that we provide on site training for Corrective and Preventative action analysis and establish a working realtionship with the supplier before throwing in the towel.

 

[qualitygoddess - 2010]

8D Training

https://www.qualitytrainingportal.com/courses_avail/61a.htm?src=o&kw=8d

I am not affiliated with Quality Training Portal, but have used their products successfully in the past. The SPC courses are really good, so I would think the 8D one would be equally good.

--QG

 

[QM Mary]

Re: 8D Training

www.patonpress.com you will find many useful books for self help

 

[Phil Fields]

Being a Sole Supplier and the fact that you have issued several SCARs for the same issue, it might be appropriate to go directly to the supplier and walk them through their own process. Basically audit their process while performing the root cause/corrective action. You may just need to teach by example