Supplier Defective Product Return and Corrective Actions.

[Mario Alberto83]

Good afternoon quality community

I am trying to figure out how to deal with suppliers regarding non-conforming product returns and corrective action requests.

I know that if warranty time has expired, the supplier will not take care of product so he will not rework or replace.

What happens with corrective actions request?

Does the supplier relief from the responsibility of providing and implementing an action plan due to the warranty has expired?

I believe the supplier should take care of providing long term corrective actions even if he will not fix the problem in my product due to warranty expiration.

Please let me know your valuable input.

Regards

 

[BadgerMan]

I am very curious to read the opinions on this issue.

A couple questions:

Does the contract or your terms and conditions state what your organization's expectations are?

Do you see recurring defects, trends, or just isolated failures concerning these products that are beyond the warranty period?

 

[Mario Alberto83]

I am very curious to read the opinions on this issue.

A couple questions:

Does the contract or your terms and conditions state what your organization's expectations are?

Do you see recurring defects, trends, or just isolated failures concerning these products that are beyond the warranty period?

Hello BadgerMan

As a background, I tell you that I am developing and helping organization members develop processes due to we want to achieve our certification in AS9100 this year.

Question 1) My company does not use to handle contract terms and conditions, it is something that will change as part of our QMS efforts.

I thought indeed to include this as a clause in the contract, however I would not like to influence negatively on the commercial relationship, thinking that maybe a supplier would not accept making business under this kind of terms and conditions....hmmm I think I got to the answer, maybe I should delineate this conditions in the contract, it happens all the time in organizations.

Question 2) I am thinking in isolated failures due to theoretically when CA´s are implemented and verified per our CA´s procedure, there should not be recurrence, I am thinking in an ideal world assuming the QMS works as intended.

 

[Mario Alberto83]

Can anybody provide some input???

 

[Jim Wynne]

Hello BadgerMan

As a background, I tell you that I am developing and helping organization members develop processes due to we want to achieve our certification in AS9100 this year.

Question 1) My company does not use to handle contract terms and conditions, it is something that will change as part of our QMS efforts.

I thought indeed to include this as a clause in the contract, however I would not like to influence negatively on the commercial relationship, thinking that maybe a supplier would not accept making business under this kind of terms and conditions....hmmm I think I got to the answer, maybe I should delineate this conditions in the contract, it happens all the time in organizations.

Question 2) I am thinking in isolated failures due to theoretically when CA´s are implemented and verified per our CA´s procedure, there should not be recurrence, I am thinking in an ideal world assuming the QMS works as intended.

If you have expectations--requirements--of your suppliers, they must be put in writing. You can't wait until something bad happens and then start making demands.

On question 2, if what you're seeing isn't evidence of systemic failure, there's no point in asking for corrective action. Communicate with suppliers. Let them know when something has happened that you don't like. If it happens too often, ask them what needs to be corrected, and ask if you can help.