Hello!
I have a lot of suppliers that don't accept a complaint. They sometimes show that their process cannot create the issue or sometimes they say that the complaint is actually acceptable by the automaker.
Sometimes we don't have the time to go to the supplier facility and understand their process and what we have is their presentation or written arguments. How to really understand and decline a complaint opened ?
Thank you!
I have a lot of suppliers that don't accept a complaint. They sometimes show that their process cannot create the issue or sometimes they say that the complaint is actually acceptable by the automaker.
Sometimes we don't have the time to go to the supplier facility and understand their process and what we have is their presentation or written arguments. How to really understand and decline a complaint opened ?
Thank you!