Supplier Measurements vs. Incoming (Receiving) Measurements

F

freddie1997

#11
Jason,
Thanks it is never as easy as it sounds. But I beleive something does have to give just trying to figure out the best path forward. If I put my quality hat on I would just reject it all and let the business side of the company sign off for it ( as it always does).
 
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bobdoering

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#12
It is a product that we have asked the supplier for tighter limits then what they normally produce and we are not willing to pay more for the product.
There is a fundamental problem. Anytime you ask for something of a tighter tolerance, the supplier has every right to charge more. They might not - out of their kindness or depending on the nature of the process control. But, it they have to sort to get the tighter tolerance, you should be prepared to pay for that.

No wonder they push back.
 

Big Jim

Super Moderator
#13
Thanks for the suggestions. I have been atempting to get the supplier to move away from the spec limits closer to target and it would eliminate the conflict. But as some have said as long as we accept it the specs are then become just suggestions or wishes.
Some facts about the product. It is a product that we have asked the supplier for tighter limits then what they normally produce and we are not willing to pay more for the product, just another part of the issue. Most of the time if not all of the time, It is a product that they could sell to our competitors and never have an issue. We have tighter specs then are cover by the industry (ASTM) because we believe it seperates us from the competition. Again Thanks for all the replies.
It helps to see the whole picture. It sounds like you are getting what you pay for. That doesn't mean that you can't continue working with them to see if there is a mutually beneficial resolution.
 
J
#14
Thanks for the suggestions. I have been attempting to get the supplier to move away from the spec limits closer to target and it would eliminate the conflict. But as some have said as long as we accept it the specs are then become just suggestions or wishes.
This is a laudable goal, but the fact remains that if the customer supplies a product to you that meets the specs for that product, you have no beef.

Some facts about the product. It is a product that we have asked the supplier for tighter limits then what they normally produce and we are not willing to pay more for the product, just another part of the issue.
As already said, it appears that you getting what you are willing to pay for.
That said, there is the issue of centering up the process if possible, but if they are not willing to cooperate, I don't know what more you can do.

Most of the time if not all of the time, It is a product that they could sell to our competitors and never have an issue. We have tighter specs then are cover by the industry (ASTM) because we believe it separates us from the competition. Again Thanks for all the replies.
This sounds like a problem that needs to be worked out with the engineering, production and purchasing managements. It appears there is a lot poor communication. Engineering want to "set you apart from the competition" but by using the same "off the shelf" part(s) that the competition uses. This in turn is causing issues (grumbling) in the production areas.
What are the associated costs from the receiving delays, production problems etc? Are these costs justified compared to paying more for the tighter tolerances? Sounds like there needs to be some solid cost to benefit discussions...

Peace
James
 
J

jacko

#15
Why not perform a correlation study between their measurements and yours? I have been involved in some major conflict between two sets of measurement data (supplier and customer) and when I performed a correlation we could understand why the difference was seen.
 
F

freddie1997

#16
Why not perform a correlation study between their measurements and yours? I have been involved in some major conflict between two sets of measurement data (supplier and customer) and when I performed a correlation we could understand why the difference was seen.
To add some more information this is a commodity type item that the supplier also sells to other customers. Since we are not willing to "pay" for the tighter spec they chose to ignore it as much as they can. As long as I cannot send it back the specifications just become suggestions and not requirements.
 
J
#17
To add some more information this is a commodity type item that the supplier also sells to other customers. Since we are not willing to "pay" for the tighter spec they chose to ignore it as much as they can. As long as I cannot send it back the specifications just become suggestions and not requirements.
Yes and it will remain so until others in your company are willing to sit down with the supplier and come to agreement on specifications, costs etc...Only then will you be able to truly resolve the matter of measurements.

Peace
James
 
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