Supplier Nonconformity - Internal Auditor Statement

A

antena

#1
Hello :)
Please comment on the following statement. What is your opinion?
This is the feedback i received from internal auditor.


In my opinion Non Conformance means that you do not comply with the written process description and has nothing to do with materials that suppliers delivered incomplete or damaged. When this happens, it is immediately taken care of with our purchasing/operations department and the supplier, so I believe that this should not be seen as a Non-Conformities.
 
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Jim Wynne

Leader
Admin
#2
Hello :)
Please comment on the following statement. What is your opinion?
This is the feedback i received from internal auditor.


In my opinion Non Conformance means that you do not comply with the written process description and has nothing to do with materials that suppliers delivered incomplete or damaged. When this happens, it is immediately taken care of with our purchasing/operations department and the supplier, so I believe that this should not be seen as a Non-Conformities.
You gave us the answer, but not the question. What prompted this?
 

Bev D

Heretical Statistician
Leader
Super Moderator
#3
In my opinion Non Conformance means that you do not comply with the written process description and has nothing to do with materials that suppliers delivered incomplete or damaged. When this happens, it is immediately taken care of with our purchasing/operations department and the supplier, so I believe that this should not be seen as a Non-Conformities.
I assume this comment was made by your internal auditor? If so they havent' read - or understood - section 8.3 in ISO9000 regarding control of non conforming product, which includes all physical things from raw material to finished goods in use at the customer.

there are two types of non conformities in ISO9000:
material that does not conform to specified requirements
behavior that does nto confomr to sepcified procedural requirements

nonconforming product may be the result of non confomring behavior OR it may be the result of an incapable process (physics) even tho the humans may have executed the procedures as specified.

non conforming bahavior may occur on processes that create product Or they may on processes that have no direct effect on product such as training procedures...

as Jim requested it may be helpful to understand the context of why your auditor gave this response...
 
K

Kicks

#4
Non-conformance is just that - whether it is in the form of materials received, produced, paperwork not completed or processes not performed. Conformance means to follow the requirements - non-conformance means you are not.

Either way - they person who made the statement should be more knowledgable on their job!
 
D

dksfwmcc

#5
Without the full information it difficult to comment.

If during the audit there was 'an item' found that was 'faulty' but this had been identified before the audit & was quarantined or under repair then things are roughly speaking OK (You may have further investigations & actions & a process update to improve things so the 'item' is not produced as 'faulty' in the future, but that is a subsequent matter).

If 'an item' was founf 'faultly' durin gthe audit that was only found as a result of the audit/sample then that is a bigger issue & one that you should look at asap.

Try not to get bogged down by ISO or auditor wording; stand back & think 'even if we did not have ISO 9001, is what we are doing the best way of doing it'; if the answer is 'no' then look to improve.
 
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