Supplier QMS Development - Tier 3 integrated circuit supplier to automotive

D

Deb Lenard

We are a Tier 3 integrated circuit supplier to automotive industry. Our TS registration includes our Sales Offices located in North America and Europe (remote locations). Many of our North America Sales Offices have contracts with field sales representatives who are involved with our RFQ, proposal, contract negotiation, and general support activities. During a recent audit at one of our Sales Offices, our TS auditor informed us that field sales representatives are required to be ISO registered unless otherwise specified by the customer (7.4.1.2). Due to the size of the reps office, pursuing ISO registration would be out of the question for these folks. We are trying to confirm if we really need to require the reps to be ISO 9001. We are positioned to approach our customers on waiving this requirement, but before doing so, we would appreciate anyone's thoughts / experience on this subject.
 
R

ralphsulser

Are these field sales reps contracted on commission only and not on your company payroll? If so they could be classified as an approved supplier by historical performance. I mean after all you are a tier 3. You could also say they are pursuing compliance to ISO9001, I don't think certificationis mandatory f or a while. TS16949 7.4.1.2 says you shall perform quality masnagement system development with the goal of supplier conformity with TS. Conformity with ISO9001:2000 is the first step in achoeving this goal. Then read the notes. Below the NOTE, it goes on to say"Unless otherwise specified by the customer, suppliers to the organization (yours) shall be 3rd party registered to ISO9001:2000 by an accredited third-party certitifcation body.

So, if they are approved based on performance, and pursuing conformity asnf threrafter certification you should be able to draw out a time line to show they are working on it.
 
howste

howste

Thaumaturge
Trusted Information Resource
Perhaps your auditor should be a little more familiar with what the IATF expects. The document "IATF guidance to ISO/TS 16949:2002" says:
IATF guidance to ISO/TS 16949:2002 said:
“Supplier” in this clause (7.4.1.2) refers to sites where production and/or service parts specified by the customer are manufactured.
Click to expand...
Unless your sales reps are making parts, they are completely exempt from this requirement.
 
V

vanputten

7.4.1.2 or 2.3 of TS Rules?

I agree with Howtse if the TS auditor made the statement based on 7.4.1.2 of TS 16949.

But I think the issue related to the sales reps and sales offices is related to supporting functions as listed in 2.3 of the TS Rules.

This is more of an issue related to 4.1 of TS 16949. Identifying the processes needed for the QMS. How can contract review type stuff be left out of a QMS?

Regards,

Dirk
 
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