Supplier will not respond to Corrective Action Requests

D

dbulak

#1
We send out corrective actions to our suppliers when needed. One of these suppliers refuses to respond to a corrective action. We still need to buy from this supplier. I am looking for ideas on how to handle this situation.
 
Elsmar Forum Sponsor
D

Duke Okes

#2
Re: Suppier will not respond to Corrective Action Requests

1. Escalate it. Have your top management contact their top management.

2. Stop responding to their invoices.
 

Sidney Vianna

Post Responsibly
Staff member
Admin
#3
Re: Suppier will not respond to Corrective Action Requests

It is critical you understand why they would not answer the CAR. Many times, customers initiate CARs that are TOTALLY misplaced. Jim Wynne has exemplified that several times.
Sometimes, the problem is not the supplier, but the misguided customer that thinks that a CAR is always appropriate. This forum is full of examples where no meaningful corrective action can be achieved, despite a customer SCAR.

Assuming you have a valid SCAR and proper expectations, in addition to the other ideas already offered by others, you can involve the supplier CB (if they are certified). Escalating the issue to their CB might do the trick. That is one of the potential benefits of dealing with an ISO 9001 (properly) certified supplier.
 
Last edited:
A

Aaron Lupo

#4
Re: Suppier will not respond to Corrective Action Requests

We have had the same issue where you just can't get a supplier to respond. If you have no choice but to buy from them there is not a lot that you can do.

Have you done what was suggested previously and escalated to your upper management and asked them to go to the supplier?

Have you reviewed the SCAR and made sure it was appropriate to issue?

Have you called the supplier or just e-mailed them? I find that too many times we use e-mail as a crutch rather than picking up the phone to make a call.

Just some thoughts
 

smryan

Perspective.
#5
Re: Suppier will not respond to Corrective Action Requests

If they know you can't get what you need anywhere else there isn't much incentive for them. The potential of losing you to another supplier could provide incentive. We have a supplier who never gives very satisfactory responses to CAs. It is very challenging. But worse yet when we cannot file a CA because we cannot quantify what the problem IS. This batch was fine, that batch is not. WHY? What specifically was different about them? If we cannot quantify it we can't expect them to correct it - even if we are 100% sure it is indeed a supply issue.:bonk:
 
#6
Re: Suppier will not respond to Corrective Action Requests

It is critical you understand why they would not answer the CAR. Many times, customers initiate CARs that are TOTALLY misplaced. Jim Wynne has exemplified that several times.
Sometimes, the problem is not the supplier, but the misguided customer that thinks that a CAR is always appropriate. This forum is full of examples where no meaningful corrective action can be achieved, despite a customer SCAR.

Assuming you have a valid SCAR and proper expectations, in addition to the other ideas already offered by others, you can involve the supplier CB (if they are certified). Escalating the issue to their CB might do the trick. That is one of the potential benefits of dealing with an ISO 9001 (properly) certified supplier.
Dear Mr.Sidney Vianna :what 's meaning of CB?---you can involve the supplier CB
 
T

Tatsiana

#8
Re: Suppier will not respond to Corrective Action Requests

The Top-manager can write the letter to the top-manager of the supplier with the request to describe problems and why they cannot take necessary measures.
 

Jim Wynne

Staff member
Admin
#9
We send out corrective actions to our suppliers when needed.
What does "when needed" mean?

One of these suppliers refuses to respond to a corrective action. We still need to buy from this supplier. I am looking for ideas on how to handle this situation.
Have you, or anyone in your company, actually spoken to the person in the supplier's organization who should be responding?

If you're sure that your request is reasonable (there's evidence of a systemic issue with the supplier) and you've spoken to the supplier about it, and you can't re-source the product, and the supplier knows this, there's probably nothing you can do. Make a documented exception for this supplier (wrt asking for CA) and move on. Also do what you need to do to protect yourself from defective product or late deliveries, or whatever the problem is.
 

andreww

Involved In Discussions
#10
Hi, I would suggest:
1) establish a monitoring system in site to monitor lead time of closing NCRs with Supplier. ie. it will give you big yellow/red waring sign if it took a long time (out if you setting open to close lead time). you need quickly address to your supplier.
2) communication! communication! communication! i think face to face, phone call, teleconferencing is better than e-mail. It will immediately get supplier involved. get them in hand and discuss issue. though they can not give you a right answer, however it will give them a big impression. and keep follow up.
3) get purchasing involved in certain degree. not only quality.
i hope it would be useful
 
Thread starter Similar threads Forum Replies Date
N How Can I Respond to this SCAR (Supplier Corrective Action Request)? Nonconformance and Corrective Action 15
J Supplier not responding to PPAP request APQP and PPAP 5
D Supplier audit Medical Device and FDA Regulations and Standards News 2
lanley liao Does all of the suppliers need to integrated into the supplier list qualified of the company? Oil and Gas Industry Standards and Regulations 2
S Distinction between a critical supplier and a Virtual manufacturer EU Medical Device Regulations 2
R AS9102 FAI Change in Material / Process Supplier AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 4
John Broomfield Five ways to botch your supplier management program Misc. Quality Assurance and Business Systems Related Topics 7
C Supplier survey - 200 to 250 duppliers Supplier Quality Assurance and other Supplier Issues 3
J Where is the definition of a critical supplier? ISO 13485:2016 - Medical Device Quality Management Systems 5
U Approved Vendor (supplier) List Supplier Quality Assurance and other Supplier Issues 8
M Supplier requirements - Major supplier is a Non-Profit registered with ICCBBA (FDA UDI) Supply Chain Security Management Systems 12
P Training department ideas and development for automotive supplier Training - Internal, External, Online and Distance Learning 6
B Software service provider as critical supplier ISO 13485:2016 - Medical Device Quality Management Systems 5
T AS9100D Clause 10.2.1g Supplier Corrective Action for each and every nonconformity? AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 3
S Supplier protocol for the Quality Supplier Quality Assurance and other Supplier Issues 6
A API Spec Q1 Purchasing Process - Supplier Reevaluation based on Supplier Risks 5.6.1.4 Oil and Gas Industry Standards and Regulations 17
D Approved supplier list - Distributors question ISO 13485:2016 - Medical Device Quality Management Systems 6
G Supplier delivered recent PPAP, should he deliver yearly layout inspection? IATF 16949 - Automotive Quality Systems Standard 4
E ISO 13485 QMS certification as a Supplier ISO 13485:2016 - Medical Device Quality Management Systems 8
G Supplier doesn't share drawings IATF 16949 - Automotive Quality Systems Standard 15
S Use of raw materials by two supplier CE Marking (Conformité Européene) / CB Scheme 2
D Are Supplier Quality Agreements Quality Records ? Other Medical Device Regulations World-Wide 9
G Dealing with non conformity caused by Supplier Components detected in the production line IATF 16949 - Automotive Quality Systems Standard 14
G Supplier doesn't accept the complaints Supplier Quality Assurance and other Supplier Issues 20
K New supplier audit as per V3.1 by French Automotive OEM General Auditing Discussions 2
A ASL requirement when the supplier is certified for ISO 13485 ISO 13485:2016 - Medical Device Quality Management Systems 6
S Supplier Management ISO 13485: 2016- Which supplier needs to fill in a self assessment form? ISO 13485:2016 - Medical Device Quality Management Systems 6
D Approved supplier list for R&D ISO 13485:2016 - Medical Device Quality Management Systems 5
M SemaTech SSQA Standardized Supplier Quality Assessment - my favorite tool ever Manufacturing and Related Processes 1
D Supplier Quality level category help - high level ISO 13485:2016 - Medical Device Quality Management Systems 6
J Supplier Controlled Shipping (GM CS1) Condition Manufacturing and Related Processes 3
L Supplier within the Organization ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
D Supplier Quality - How to classify a supplier level Medical Device and FDA Regulations and Standards News 10
P Understanding DFMEA and PFMEA - Supplier Related IATF 16949 - Automotive Quality Systems Standard 21
S Can assembly manufacturing sub-supplier be certified IATF 16949? IATF 16949 - Automotive Quality Systems Standard 6
M How Supplier Capacity check is done by competitors Manufacturing and Related Processes 0
C One Time Service Supplier - Temperature and Humidity Testing Service ISO 13485:2016 - Medical Device Quality Management Systems 5
M Supplier Audits - Stop Wasting Everyone's Time! General Auditing Discussions 15
G Supplier management when the supplier is your headquarter IATF 16949 - Automotive Quality Systems Standard 3
V Supplier wants to perform pre-qualifications prior to every run instead of locking in parameters. Supplier Quality Assurance and other Supplier Issues 7
D Class 3 Device - Change of supplier of material Canada Medical Device Regulations 6
D List A IVD - Change to material supplier EU Medical Device Regulations 3
J Minimum Supplier Certifications for Food Supplements Food Safety - ISO 22000, HACCP (21 CFR 120) 4
R Supplier/Vendor Surveys (360) Supplier Quality Assurance and other Supplier Issues 1
was named killer AS9100 Supplier Approval Requirements AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 10
B AS9100 8.4.1 Supplier Selection/Evaluation criteria and reevaluations AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 13
J Sub-supplier change from manual to automated process - same specs - Report to FDA? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 2
M Supplier Audit Report - Template for second party audit wanted Lean in Manufacturing and Service Industries 1
T Difference between a subcontractor and a supplier ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 21
Ed Panek Corona Virus impact on Supplier Audits and Received Parts ISO 13485:2016 - Medical Device Quality Management Systems 4

Similar threads

Top Bottom