Sustainability questionnaire

Jen Kirley

Quality and Auditing Expert
Leader
Admin
#11
leftoverture, I hear you. Have you asked your customer about options for your proving sustainability without this expensive subscription service?

Otherwise, I suppose you could build the cost into the price of your product. It seems only fair. You could pose that option to them along with some means to show your sustainability or else they could spend $$$$ to find and qualify another supplier. This works both ways.
 
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ChrisM

Quite Involved in Discussions
#12
In the EU I would think that these "mandatory paid customer audits" would be considered as "unfair business practices" and outlawed.

Take a step back, the main objective of ISO9001 (formerly BS5750) when it was introduced was that as a supplier, you were subjected to one set of totally independent audits every year (and that was it, as far as quality audits go) rather than having to host numerous audits from every customer and potential customer. Something has gone badly wrong when not only do you have the time/cost implications of the independent audits but also continuing customer audits, especially when customers start charging you for the "privilege" of going business with them
 
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