C
Cullet
My company has come across a customer issue dealing with the flatness of our product. We produce reticulated ceramic filters for use in steel foundries. We currently use what we call a "toaster" gauge which acts as a dual purpose thickness measurement gauge and as a flatness gauge. There are 2 slots of varying thickness (go/no go) in which the product must pass or not pass through. If the product is too thin and goes through the "no go" side, it is rejected. If the product is too thick and won't go through the "go" side, it is rejected. Our assumption was that the maximum degree of unflatness that a part could demonstrate would be the difference between the measurements of each slot. However, the customer is applying pressure to one side of the filter and measuring the length the other side rises off of a flat surface. I tried to argue that this is magnifying the degree to which the product is not flat but they insist their method is correct. I was hoping to find some methods other people use to determine flatness. Our current specification is +1.5mm.
Steve
Steve