Testing a Product Recall Process

R

Richard W

Hi Again

Similar to my previous post

I guess this one is a little harder, but any experience on testing a product recall process - guides - further info , would be great.

I am thinking about if we find out there was a problem with products which have gone out to customers. MY concern is having to involve them in the test?

Richard
 
ScottK

ScottK

Not out of the crisis
Leader
Super Moderator
Re: Product Recall testing

I have never brought a customer into a recall system challenge.

What I will do is pull a quality record at random, and make up a problem. Then work through the system all the way up to writing the communications to the customer, but never sending them.
The objective is full traceability of all components and materials from receiving to where they would have gone from our shipping dock.
We are a contract manufacturer, which makes it a bit easier because everything we make has a single point to go to... then we need to lean on our customers' recall systems beyond our shipping dock.
 
R

Richard W

cheers Scott

we are slightly more complicated as we outsource only and we provide customers, but more likely to 100's of their customers

it would be almost impossible to know where the products ended up, but obviously we know who we delivered to.

that's why I thought about asking them, but perhaps I should focus purely on the point where we deliver them to.?
 
A

Alpine

Dependent on which country you reside, there may be a government body that overseas recalls and may be able to provide guidance. In Australia is overseen by the ACCC and there is website www.recalls.gov.au which has guidance material that may be of assistance.
 
A

Andyroberts

Hi! I recommend [FONT=&quot]RECALL HANDBOOK (A Guide for Manufacturers, Importers, Distributors and Retailers on Reporting Under Sections 15 and 37 of the Consumer Product Safety Act and Section 102 of the Child Safety Protection Act and Preparing for, Initiating, and Implementing Product Safety Recalls Including CPSC Fast Track Product Recall Program and use of Social Media).[/FONT]
 
R

Richard W

Thanks all.

Do you know if you can find out if a certain company has been involved in a product recall?

Our customer has asked how we make sure we do not deal with such companies.

At the moment I just want to make sure I can me sure if they have or not?

Any ideas, is there a database of some kind - I have been looking and have asked trading standards also who are hopefully going to get back to me
 
You must log in or register to reply here.
Thread starter Similar threads Forum Replies Date
T Changes to product IFU & Summative Testing IEC 62366 - Medical Device Usability Engineering 1
H EMC & Safety Testing of the product with the same Sr. No. for EC Declaration CE Marking (Conformité Européene) / CB Scheme 3
I Buying a competitors product for SE testing Other US Medical Device Regulations 3
R Simulated product for bioburden testing Other ISO and International Standards and European Regulations 2
O Bioburden Testing - Non Sterile Product / Tapes - ISO 11737-1 Other ISO and International Standards and European Regulations 9
O Hardness Testing and Certifying Product AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 8
Q Corrective Action - Product failure during testing Nonconformance and Corrective Action 7
D Product Testing Source - Specific testing on an electronic parking brake IATF 16949 - Automotive Quality Systems Standard 1
kedarg6500 Acceptance Sampling Plan for Variables - Product Performance Testing Inspection, Prints (Drawings), Testing, Sampling and Related Topics 5
A Beta Testing FDA Regulated Medical Device Software vs. Nonconforming product? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 3
R New product testing for CE marking - Required FCC testing CE Marking (Conformité Européene) / CB Scheme 4
R Why do outgoing QA Sample Testing again when Product is tested 100% Inspection, Prints (Drawings), Testing, Sampling and Related Topics 1
R Layout Inspection and Functional Testing - "Product" in 8.2.4.1 Inspection, Prints (Drawings), Testing, Sampling and Related Topics 1
S Sterile Product Ship Testing (Medical Device Packaging) EU Medical Device Regulations 3
D Critical Testing Point for Surgical Disposal Product Inspection, Prints (Drawings), Testing, Sampling and Related Topics 5
T Final inspection and testing of product from validated processes Misc. Quality Assurance and Business Systems Related Topics 1
M Medical Device Biocompatibility Testing - End Product or Components - ISO 10993 ISO 13485:2016 - Medical Device Quality Management Systems 22
M API articles - testing of drilling & cementing product (API RP 10F) - other sources? Oil and Gas Industry Standards and Regulations 4
T Relevant Standards for Product Standard, Testing, Specification Measurement, etc. ISO 13485:2016 - Medical Device Quality Management Systems 1
Hershal Product Safety Testing - Interested in safe products? Misc. Quality Assurance and Business Systems Related Topics 2
T ETO Product Sterilisation Testing Standard Requirements ISO 13485:2016 - Medical Device Quality Management Systems 4
B DCX Product Assurance Testing manual Customer and Company Specific Requirements 3
P ISO/TS16949 MSA Requirement for Product Testing - Gloss and Grain Pattern IATF 16949 - Automotive Quality Systems Standard 3
A Biocompatibiltiy testing of materials (ISO 10993-1) vs. Testing of final product? ISO 13485:2016 - Medical Device Quality Management Systems 5
B Product Testing/Calibration with reference to TS16949 requirements General Measurement Device and Calibration Topics 0
P How to check the external lab (manufacturer) satisfied 7.6.3.1-testing of the product IATF 16949 - Automotive Quality Systems Standard 2
Y New Japanese EMC/electrical safety standards - Additional product testing required? 21 CFR Part 820 - US FDA Quality System Regulations (QSR) 1
C Hypothesis Testing - What to use to compare the product quality of two suppliers Supplier Quality Assurance and other Supplier Issues 3
M Product Realization-verification vs testing ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
M 4.10.6.3 Laboratory Product Identification and testing QS-9000 - American Automotive Manufacturers Standard 1
I Labeling requirements for Type Testing China Medical Device Regulations 1
T Human Factors and Usability Testing in the US - smaller sample size than the required 15 users Human Factors and Ergonomics in Engineering 6
H Regarding 47 CFR 15c testing CE Marking (Conformité Européene) / CB Scheme 3
O ESD Testing IEC 60601 IEC 60601 - Medical Electrical Equipment Safety Standards Series 7
Stoic Which medical device companies are using Recombinant Factor C (rFC) instead of Limulus Amebocyte Lysate (LAL) for endotoxin testing? Sustainability, Green Initiatives and Ecology 0
S Testing & Validation Phase Design and Development of Products and Processes 1
I Design Verification Testing on Non-Validated Equipment ISO 13485:2016 - Medical Device Quality Management Systems 2
R Quality Agreements with external testing laboratories now mandatory? EU Medical Device Regulations 16
A New biocompatibility testing? US Medical Device Regulations 1
S Guidance on Factory Acceptance Testing for injection moulds please Qualification and Validation (including 21 CFR Part 11) 2
C Biocompatability Testing - Electric Breast Pumps , Silicone Component EU Medical Device Regulations 3
L Proficiency Testing Statistical Analysis ISO 17025 related Discussions 0
A Chemotherapy Resistance Testing for EU EU Medical Device Regulations 1
N FDA mechanical bench testing Manufacturing and Related Processes 5
E Microbial Barrier Testing for Medical Devices Qualification and Validation (including 21 CFR Part 11) 2
A Safety testing of Medical devices ISO 13485:2016 - Medical Device Quality Management Systems 2
C When should I take endotoxin testing？ EU Medical Device Regulations 3
A Safety testing for Medical devices to be sold in India ISO 13485:2016 - Medical Device Quality Management Systems 0
M Test Lab Recommends ANSI C63.27 Wireless Coexistence Testing IEC 60601 - Medical Electrical Equipment Safety Standards Series 8
P Biocompatibility testing ISO-10993 for FDA submission Other Medical Device Related Standards 7

Similar threads

Top Bottom