The Best Way to Quickly Review the Quality Situation

Elsmar Forum Sponsor
A
#12
Ok, good start. Why do you think they are not producing correctly?

I'm certainly not suggesting that you are not correct. But, assuming something and having evidence are two different things.:D

Is the scrap rate way too high for that particular process?
Are there a lot of customer complaints?
Are there a lot of rework/returns of products?

And of those three, are they really high and can be easily lowered? I'm just encouraging you to take some time and understand the process. Essentially what Steelmaiden suggested to you. Talk with everyone and understand why they are doing what they do. There may be good reasons for it.

Then once you have an understanding, then you can possible suggest some improvements. Those improvements will probably make more sense and be better received, as the employees recognize that you first took time to understand what they do. :)
The problem which I can see is - according to people and recordsthe scrap is low, but there are many claims. For ths moment people are closed for discussion about that. They don'tt want to show what theyreally do.
 
U

Umang Vidyarthi

#13
Hello everybody :bigwave:
After a few years I come back on forum, for me it's the best way for develop myself.
I have mix in my mind - I will be quality manager for first time and my first target is to make GOOD review of the company and present the situation - where we are and what we can do for improve. Company produces more than 500 different parts and I have 3 months for make it. HOW TO DO IT in good and quick way? What kind of audits I should plan? How to present the results to have them understanable? Is there anybody who can help me?
Hello abak, :bigwave:Welcome back on the cove:bigwave:

Marc and steel have given you sound advise. I would like to add that you perform 'Gap analysis'. Go through the procedures systematically and and put on record what is in vogue (not what the system requires). Then jot down what you feel should be there. This will tell you the 'Gap' you need to fill. Here on, chalk out the strategy and steps to reach your goal. Mind you this is not the end, it is the beginning block on which you will have to (re)structure the entire system.

I know it is going to be tough, very very tough, for I had been in your shoes twice; so I know it is easier said than done.

Best of luck (you are going to need it), and keep us posted on your achievements.

Umang :D
 
#14
Based on the information you've given, you should do a QMS - system wide audit. It doesn't have to be done all at the same time, but to get your arms around the situation, that would be best in my view. You should focus on the processes which take customer requirements and follow them to shipping. Then when you have the actual performance of the processes, you can look at what is being discussed/reviewed at management review, actions etc. You are going to have to do a really effective audit, however...can you do that?

Also, a lot of the points you've made make me wonder if your TS certification body is doing its work correctly. If management is not involved and they don't know what's going on, what has the CB auditor being looking at?
 
T

tomvehoski

#15
I am in a similar situation right now. Focus more on the big picture than the details at first. Sure scrap may be high, but the root cause of that may be way up the chain - bad project management, accepting jobs you shouldn't have, etc. If you spend the time focusing on a single part when the system is allowing 10 new problem parts to be introduced, you will never get ahead.

Auditing would not be much good here, since internal auditing was only done to satisfy the registration auditor and not looked at again until the next external audit. We do have a good size team of auditors, so I have assigned them to hit some high potential areas, but I also skipped some that I know need help since I am already focusing on them.

I adopted a bloated TS/AS system (already registered) that needs to be better documented to get people to use it, so I am working on that. It is a very "seat of the pants" environment, so I am focusing on management, goals, objectives and planning first. I've made it clear to management that I won't fall into their past trap of cleaning everything up the day before the audit. The surveillance audit will be treated as just another day, and if nonconformaces are the result of the system not working, they will have to deal with it. If I bail them out at the last minute, they will never learn to live the system.
 

qusys

Trusted Information Resource
#16
Hello everybody :bigwave:
After a few years I come back on forum, for me it's the best way for develop myself.
I have mix in my mind - I will be quality manager for first time and my first target is to make GOOD review of the company and present the situation - where we are and what we can do for improve. Company produces more than 500 different parts and I have 3 months for make it. HOW TO DO IT in good and quick way? What kind of audits I should plan? How to present the results to have them understanable? Is there anybody who can help me?
Hi Abak,
in order to have a clearer frame on where you are I would like to suggest to make a gap analysis versus ISO TS , given that you are certified on that standard.
After collecting and analyzing results, you could plan the improvements, with the sponsorship of the top management.
There are clear check list that can help you in this sense.
I do not undestand if you are new in this company
pls, let me know what about and if it helps.
:bigwave:
 
A
#17
Thank You all for feedback ;)
Gusys, I am new in this company so for me is a new world. Could You please to attach the checklist?
I am sure that all of these point of view can help me a lot. I will analyse all these response deaply and give you my plan.
Thank You a lot.
 

qusys

Trusted Information Resource
#18
Thank You all for feedback ;)
Gusys, I am new in this company so for me is a new world. Could You please to attach the checklist?
I am sure that all of these point of view can help me a lot. I will analyse all these response deaply and give you my plan.
Thank You a lot.
Hi, hope these help you.
They are document that you can find in this useful web site.
 

Attachments

#19
Since the system's already registered to ISO/TS 16949 a 'gap' checklist isn't going to be much help, IMHO! What's needed is an in-depth audit and analysis of the organization's processes, not comparison with what TS requires. Once the audit has uncovered what the problem is, it'll be useful to know what part of TS is not in compliance, but that's all...
 

qusys

Trusted Information Resource
#20
Since the system's already registered to ISO/TS 16949 a 'gap' checklist isn't going to be much help, IMHO! What's needed is an in-depth audit and analysis of the organization's processes, not comparison with what TS requires. Once the audit has uncovered what the problem is, it'll be useful to know what part of TS is not in compliance, but that's all...
Agree with you AndyN, but I wanted to help the collegue to discover better the organization and its processes, given that he is new as declared.
Clearly the questions of the check list are numerous but he could find inspiration to check the status of things and organzation processes in an objective way. It could be one of means to have the pulse of the organization, understand the strengths and the possibility of improvement and then plan. I think it is fundamental the sponsorship of the top management.:bigwave:
 
Thread starter Similar threads Forum Replies Date
G Oversized Threads - What sized stab pin would be best to quickly check for oversized thread holes General Measurement Device and Calibration Topics 5
P DFMEA - Machinery Design Best Practices FMEA and Control Plans 0
G Best way to calc uncert for measuring microscope without duplicating repeatability? Measurement Uncertainty (MU) 2
William55401 Distributed By Product - Best Practices for Configuration Management and Purchasing Controls ISO 13485:2016 - Medical Device Quality Management Systems 0
P Best european location to set up for a virtual medical device manufacturer? EU Medical Device Regulations 4
optomist1 Best Optical Comparators General Measurement Device and Calibration Topics 9
qualprod Best practice to ensure inputting of data in production Lean in Manufacturing and Service Industries 19
M Best profilometer for the money General Measurement Device and Calibration Topics 22
P Best Global Option to become an OBL/PLM/Virtual medical device brand in 2020 Other Medical Device Regulations World-Wide 2
earl62 What is the best way to control special characteristics in Control plan? Is it Mandatory to have SPC for IATF 16949? IATF 16949 - Automotive Quality Systems Standard 12
J ISO 13485 System 'soft start' - How to best reflect this in initial audits, management review minutes and other records? ISO 13485:2016 - Medical Device Quality Management Systems 3
S What is the best method to bond urethane foam to urethane foam? Manufacturing and Related Processes 4
Watchcat Best Regulatory Oversight for Off-Shore Device Manufacturing? Other Medical Device Regulations World-Wide 1
E Best way to keep up with pharmaceutical quality knowledge and current affairs Service Industry Specific Topics 1
K Best Measurement Systems Demos in California? General Measurement Device and Calibration Topics 1
qualprod Best approach to get a real value as average? Statistical Analysis Tools, Techniques and SPC 6
CPhelan Best metrics for monitoring low volume (<1000) parts per vendors Supply Chain Security Management Systems 1
DuncanGibbons Best practice for identifying "items" of parts for DFMEA analysis AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
I What kind of wine best complements the Friday that you close out your external audit findings? Opinions are welcome. Coffee Break and Water Cooler Discussions 12
I Non-Conformance vs OFI -- your best descriptions ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 61
A What are Practical data center best practices IEC 27001 - Information Security Management Systems (ISMS) 1
G Best Practices for IT auditing - Is a session-id necessary for a complete audit trail? IEC 27001 - Information Security Management Systems (ISMS) 0
S Best software for customer support/complaints? Customer Complaints 0
R Bill of Materials for a complex product - Industry best practice ISO 13485:2016 - Medical Device Quality Management Systems 2
D What is the best software used for the pharma compliance management? Pharmaceuticals (21 CFR Part 210, 21 CFR Part 211 and related Regulations) 0
M Informational MHRA launches consultation on how to best engage patients and the public Medical Device and FDA Regulations and Standards News 0
optomist1 Mobility Field Manufacturing Best - Worst Practices Manufacturing and Related Processes 5
qualprod Best criteria to measure Corrective Action effectiveness - Poor Maintenance ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 10
N Best practices for capturing audit objective evidence in a practical manner? Internal Auditing 3
S How to Learn all aspects of ISO 27001:2013 | The best way to grab the knowledge on 27001:2013 (Step by Step) IEC 27001 - Information Security Management Systems (ISMS) 7
I Best visual description for SOPs? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 18
Z Best Practices - small volume medical device tube cutting (0.020" to 0.080" OD)? Manufacturing and Related Processes 3
M Over-labelling - Any requirements or best-practices? Other Medical Device Regulations World-Wide 0
M Informational DITTA White Paper on Cybersecurity: Best Practices in the Medical Technology Manufacturing Environment Medical Device and FDA Regulations and Standards News 0
M Informational BSI – MDR Documentation Submissions Best Practices Guidelines Medical Device and FDA Regulations and Standards News 0
K Which clause would best fit this Nonconformance? (Supplier Related) Internal Auditing 2
P How to have employees buy-in of quality procedures. Best practices? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 8
S Expiry date vs. Best Before Date - Reagents ISO 13485:2016 - Medical Device Quality Management Systems 9
C Will anyone please share training material for ISO:13485:2016 for best practices Training - Internal, External, Online and Distance Learning 0
E Best GD&T training - Your suggestions and recommendations please Training - Internal, External, Online and Distance Learning 3
M Best Practice for setting tolerances on a Drawing Inspection, Prints (Drawings), Testing, Sampling and Related Topics 8
M PCBA Drawing Best Practices IPC Class 3 ISO 13485:2016 - Medical Device Quality Management Systems 1
Ron Rompen Best Practices in CMM Correlation Studies General Measurement Device and Calibration Topics 3
B Best place is to purchase IEC 60417 labels that will pass markings test IEC 60601 - Medical Electrical Equipment Safety Standards Series 1
P Best approach to tackle difficult certifications Career and Occupation Discussions 2
E Best Ways to Close a Project APQP and PPAP 3
S Opinions on the "Best" CMM for High Accuracy Machining General Measurement Device and Calibration Topics 9
C What is the best ISO 22000 template pack to purchase? Food Safety - ISO 22000, HACCP (21 CFR 120) 2
M Best Type of Grease for Vex Plastic Gears Manufacturing and Related Processes 5
W Which is best IAS academy in Chennai Career and Occupation Discussions 1

Similar threads

Top Bottom