The Concept of TQM (Total Quality Management) in the USA

Elsmar Forum Sponsor

Kevin Mader

One of THE Original Covers!
Staff member
Admin
#2
Hello Cir,

In the 1980s, TQM became what is referred to now as a fad. It enjoyed brief stardom when organizations such Florida Light and Power, Ford, and Xerox adopted the works of Dr. Deming and Taichi Ohno. In actuallity, these examples I have given you were quite successful in its use. However, there were many other organizations who looked at this success and thought that they could quickly and easily plug in TQM concepts and tools to meet with equal success.

It is my feeling that the reason TQM was a fad here was because of these other organizations who did not understand that there is no "instant pudding". To have the results we desire from TQM (any management philosophy or concept), we must understand the core principles. Most organization did/do not. They think that it is as easy as plugging a formula to develop instant riches.

I hope this helps to get things started.

Regards,

Kevin
 
#5
Thank you Kevin!
But, maybe I was wrong in my question, I need legislative documents (govermental decree's etc.). Why? We are developing our govermental policy in the field of TQM and observing the experience off all countries.
I couldn't find any documents concerning USA goverment policy in TQM issues.
I'll veru appriciated if you can send me any legal documents or any other information on the matter.


------------------
Makhmud A. Albekov
 

Kevin Mader

One of THE Original Covers!
Staff member
Admin
#6
cir,

To be honest, I do not know of any such decrees here in the United States nor would I think that our government would make such a mandate.

In Dr. Deming’s last book, The New Economics: for education, government and industry, 1993, Dr. Deming tries to point out the problems with the prevailing paradigm in government here in the United States. His book is about his System of Profound Knowledge (the New Philosophy) and how it can be applied across all areas. I would recommend that you find yourself a copy of this book as it might assist you in your endeavor to apply TQM concepts and techniques in government and also help you to connect it to Profound Knowledge. While Taichi Ohno is given credit for the creation of TQM in the 1960s, it is important to point out that much of what TQM is taken from Dr. Deming’s visits to Japan in the 1950s.

Another distinction should be made here. Dr. Deming did not endorse TQM. His main reason for not doing so was because TQM lacked the key ingredient: Profound Knowledge. Since you are planning to apply TQM in the government sector, it would be important to understand how TQM concepts and techniques interact with Dr. Deming’s Profound Knowledge. Without it, I am afraid that you will meet with the same level of ‘fad’ success and result in doing more damage than good. The success of the organizations I noted in my last post can be seen as less than what it was when Dr. Deming was still alive. This suggest to me that staying the course and being guided by the wisdom of Dr. Deming’s Profound Knowledge is key to your success. I hope I have stressed this point enough.

Regards,

Kevin
 
Thread starter Similar threads Forum Replies Date
L Proof of Concept Studies - Do we need to comply with SAE reporting? Medical Device and FDA Regulations and Standards News 3
S Looking for Quality Content to Build Medical Device Curriculum - Concept to Commercialization Training - Internal, External, Online and Distance Learning 4
M Informational USFDA Final Guidance – The Least Burdensome Provisions: Concept and Principles Medical Device and FDA Regulations and Standards News 0
Z Concept FMEA FMEA and Control Plans 1
kedarg6500 APQP & PPAP for Process Industry - Concept for Waste to Energy Program APQP and PPAP 0
A 3D Printing concept in airline to manufacture its own aircraft cabin parts EASA and JAA Aviation Standards and Requirements 3
thisby_ ISO 14971 - ALARP and P2 - New ISO 14971 does not allow the concept of ALARP? ISO 14971 - Medical Device Risk Management 3
M IATF 16949 Clause 4.4.1.2 - Product Safety - Concept of the Title IATF 16949 - Automotive Quality Systems Standard 4
R What is a Concept FMEA? FMEA and Control Plans 5
L Help with concept of PPM in SPC Statistical Analysis Tools, Techniques and SPC 6
I The concept of Surrogate Process Variation in MSAs Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 4
W Application of AQL (Acceptable Quality Level) Concept AQL - Acceptable Quality Level 15
N 5 or 7 P Concept - Human Error Six Sigma 6
B I wish to know about Concept of Supporting Documents (Documents of External Origin) Document Control Systems, Procedures, Forms and Templates 1
B How do you evaluate courses - eg. Awareness Training, Concept etc. Training - Internal, External, Online and Distance Learning 3
L Applying the Lean Concept in Quality Management Systems Lean in Manufacturing and Service Industries 7
N Quality Management vs Project Management - Concept of PRINCE 2 Project Management ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
2 Trying to Implement a Manufacturing Engineer Concept to my Company Manufacturing and Related Processes 5
D Lean - Planification using EPE concept (Each Parts Each) Lean in Manufacturing and Service Industries 11
T Concept Process FMEA examples and ideas wanted FMEA and Control Plans 1
S Concept Paper Requirements from ISMS and Quality Perspective Misc. Quality Assurance and Business Systems Related Topics 3
S Definition Modifiers in GD&T - Concept, Explanation and Application Definitions, Acronyms, Abbreviations and Interpretations Listed Alphabetically 2
S Aerospace Standard - What document defines reliability concept AS9100, IAQG, NADCAP and Aerospace related Standards and Requirements 2
L No Trouble Found (NTF) concept applied in Automotive Industry Nonconformance and Corrective Action 6
W Expanded Uncertainty vs. Accuracy Requirement (including concept of guardbanding) Measurement Uncertainty (MU) 4
G Part family concept in Process FMEA - Thank You Guys! FMEA and Control Plans 2
T Cellular Manufacturing vs. "standard line concept" Lean in Manufacturing and Service Industries 8
S Validation Concept - Chemical product (mineral fertilizers) ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
B Reliablity Block Diagram - RBD Concept Reliability Analysis - Predictions, Testing and Standards 11
sathis 5 Zu - Japanese concept Quality Tools, Improvement and Analysis 14
Marc BMW Introduces GINA Concept Car, Covered In Fabric World News 0
T Concept of UL (Underwriters Laboratories) Numbering System - What?s in a UL Number Various Other Specifications, Standards, and related Requirements 5
R Methods and Requirements for "Proof of Concept" Design - Class 2 Medical Device Design and Development of Products and Processes 3
A Can single minute exchange of dies concept be used in office? Lean in Manufacturing and Service Industries 8
C Help required on the "lean" concept - effect on the economics of countries Lean in Manufacturing and Service Industries 12
N "Concept Feasibility Review" checklist for new products - Seeking template or example APQP and PPAP 5
A Asked to provide our customer with a gage/tooling concept report Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 3
H Concept of "Concession" for NC (Nonconforming) Product ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
WALLACE Concept mapping - Free software Quality Assurance and Compliance Software Tools and Solutions 4
A Gage R&R concept - Nearly 50% of the QC engineers rejected the part Gage R&R (GR&R) and MSA (Measurement Systems Analysis) 6
T The meaning of Production Concept and Testing Concept IATF 16949 - Automotive Quality Systems Standard 3
Wes Bucey Corporate ethics revisited - Comments about the concept of corporate ethics Coffee Break and Water Cooler Discussions 22
T Is Poka-Yoke Old Hat? Is Poka-Yoke still a valid concept? Nonconformance and Corrective Action 28
G Audit Trails - A peep into the concept of process audits and audit trails Process Audits and Layered Process Audits 4
T Kaizen Storage using the 5S Principles of this Concept Quality Tools, Improvement and Analysis 11
F What is the difference between a Concept FMEA and a System FMEA? FMEA and Control Plans 6
D Internal Supplier / Customer concept in a Manufacturing industry ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
D Concept of quality - Establishing both quality and project management methodology Software Quality Assurance 3
R ISO 9001:2000 and Inspection - The concept of "inspection" Inspection, Prints (Drawings), Testing, Sampling and Related Topics 1
Y TQM Implementation in Facilities Department Misc. Quality Assurance and Business Systems Related Topics 2

Similar threads

Top Bottom