MikeL said:
I remember the Ford-Mazda story as the epitomy of the new quality movement.
I also remember a story about a japanese pump manufacturer who received their first American order for 100 pumps with an allowed quality level of 2 rejects per 100.
This puzzled the Japanese greatly but when the order arrived in the states the customer found one pallet of 98 good pumps and a separate package with two rejects specially made for the order as the Japanese Company hadn't made a defect in years.
Does anyone else remember this story?
I also remember a story about a japanese pump manufacturer who received their first American order for 100 pumps with an allowed quality level of 2 rejects per 100.
This puzzled the Japanese greatly but when the order arrived in the states the customer found one pallet of 98 good pumps and a separate package with two rejects specially made for the order as the Japanese Company hadn't made a defect in years.
Does anyone else remember this story?
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