The Internal Audit Plan, Checklists and Repercussions

D

drinu

#1
Hello to all in this forum.

First of all well done for this forum as i found many answers to my questions.

Secondly let me introduce myself and some other details.

I'm Adrian and i work with an IT solutions company in Malta (GC). I've been working with this company for the past 6 years now. In March 2005, the management decided that we should embark on ISO and i was appointed as the quality manager to ensure certification. The target date for such compliance is December 2006. During the summer months i've conducted process mapping of all the company, and togther with the various teams we came out with recommendations to apply in the company. Then i started working on the manuals (the Quality Manual and the Quality Procedures). End of January 2006 saw the first presentation of my work to all the company.

Now after that meeting, i have updated the manuals and i also gave the manuals for review to our certification company.

Now my problem lays here: Reading many things on the forum, i feel that i haven't taken the right steps and decisions. Unfortunately i haven't come across this forum before.

According to my plan i am now in the internal audit phase where i have to audit the company, come up with the non conformincies, take the corrective actions and them off we go for the external audit.

My problems are:

1. How does one conducts an internal audit?
2. What type of checklists are to be prepared?
3. What shall i look for?
4. ANy other help?

I feel i'm at a lose here. As i said reading much of the threads in here i feel i'm not ready for the audit right now as i think i have loop holes!!

Any help, samples of check lists, samples of reports, sample of plans etc etc etc.

Sorry for writing too much.
 
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M

michelle8075

#2
drinu said:
My problems are:

1. How does one conducts an internal audit?
2. What type of checklists are to be prepared?
3. What shall i look for?
4. ANy other help?

I feel i'm at a lose here. As i said reading much of the threads in here i feel i'm not ready for the audit right now as i think i have loop holes!!
That is a loaded question. I'm sure that everyone here could write you volumes and volumes of how to conduct an internal audit. I would say you are correct, if you don't know where to start you need some information. I don't know what kind of classes are available in Malta, but I would strongly recommed that you take an internal auditor training class for ISO-9001:2000. Also, there are numerous books available that you can be reading to begin to understand this process. Internal Auditing is something that can't be taken lightly, and you need to understand what you are doing in order to be value added to your company. Sorry that I am not writing any more, but I think that you first need to do some research, reading, and understanding of this process. That way you can narrow down your questions to more specific subjects within internal auditing. :) I'm sure more will post with specific books, classes, etc that they found helpful to them.
 

Cari Spears

Super Moderator
Staff member
Super Moderator
#3
Hi, drinu - Welcome to the cove.:bigwave:

I've moved your thread to the auditing forum where you'll probably receive more responses. Have you browsed through the threads here?

You will find my auditing stuff in this thread:
Example of a good audit report
in post #11.

I would also suggest getting a copy of ISO 19011 - it helped me alot when I was starting out.
 
J

jaimezepeda

#4
drinu said:
Hello to all in this forum.

First of all well done for this forum as i found many answers to my questions.

Secondly let me introduce myself and some other details.

I'm Adrian...
Welcome to The Cove Adrian :bigwave:

I found that the book ISO 9001:2000 Explained by Cianfrani, Tsiakals and West helped me a great deal to develop an internal audit checklist. The explains the whole standard clause by clause and provides sample audit questions for each clause. This book is not a book on internal audits but it helped me to draft an internal audit checklist.

Jaime
 
Last edited by a moderator:

Jim Wynne

Staff member
Admin
#5
jaimezepeda said:
Welcome to The Cove Adrian :bigwave:

I found that the book ISO 9001:2000 Explained by Cianfrani, Tsiakals and West helped me a great deal to develop an internal audit checklist. The explains the whole standard clause by clause and provides sample audit questions for each clause. This book is not a book on internal audits but it helped me to draft an internal audit checklist.

Jaime
I addition to Jaime's advice, search the Cove--there's lots of information. Start with the links you'll see if you scroll down this page a bit.
 

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#6
Welcome to The Cove! :bigwave:

You have a lot of research ahead of you, yes indeed. A search of this forum can provide you with a great deal of instant guidance, but I fear it will not be enough.

In my view you are in need of a Lead Auditor course that can prepare you as per the ISO 9001:6.2.2 "Competence, awareness and training" element. This requirement applies to you as well as production personnel.

You can read all the books but I found a lead auditor course most helpful in learning what to ask in a given audit (technical skills) and how to ask it (interviewing skills). I found this to be extremely valuable.

Best wishes on your project!
 
B

bgwiehle

#7
Good advice for going forward been given.

Something that hasn't been mentioned is that: no system is perfect (of course you have gaps and loopholes!). The purposes of auditing include improvement as well as correction.

However, I had to wonder, what you put in your manuals and procedures when you covered a required process (internal audits) in your documentation.

B.G. Wiehle
 

RoxaneB

Super Moderator
Super Moderator
#8
Welcome to the Cove, drinu! :bigwave:

You have received lots of wonderful advise from reading books to reviewing previous threads here in the Cove to attending a Lead Auditor course.

One additional item would be to send a Private Message (via the Cove) to sal881vw and introduce yourself. Sal is also a resident of Malta...and when we're not talking about how beautiful your country is (I've been fortunate enough to visit twice) we have talked work-related issue. Sal is very helpful, informative and knowledgable...and, considering the size of Malta, close to you. ;)

He works in an industry that is different that yours, but he might be able to give you some advice on what did to become trained on ISO 9001 (courses, books, etc.).

Open up the Registered Visitors List (towards the top of the screen) and find sal881vw. Select his name and send him a PM.
 
#9
Hello drinu, and welcome :bigwave:I'm glad to see you finally made it in here.
drinu said:
I feel i'm at a lose here. As i said reading much of the threads in here i feel i'm not ready for the audit right now as i think i have loop holes!!
I'm sure you do, like we all did once. The advice given thus far is sound, though, and the fact that you are aiming to learn should do the trick.

Good luck :agree:

/Claes
 
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