I apologize for the delay in responding.
I have used the online recertification option and was directed to send my materials to my local chapter. After sending everything off, I waited for months and finally received a satisfaction survey from ASQ. In the survey I described what had happened, and explained I was not able to express satisfaction while in my state of limbo. My renewed certificate appeared in a very short time after that.
It was clumsily done but their recovery was good. I am sure my survey response had someone scrambling through the piles to get my stuff out. Which would mean they really do read their surveys. Or, the timing was exquisite following a very late return of my certificate. Who knows? They did not say, just mailed my package.Not very customer-friendly.
A follow up:
I used the online option. ... I checked their online portal and it shows that I have been re-certified for 3 more years. ... I did not send anything to the local section.