E
elfie
Hi everybody,
This semester, I'm writing a master thesis and my topic is about the organization of quality department.
As I was looking for some general informations on the internet, I found a lot of interesting discussions here, so now I would like to ask my own questions to you.
Here below is the questionnaire I'm sending to organizations in order to analyze the results to write my thesis:
Part 1: The view of quality and its relative importance
Part 3: Management of quality
If you could answer this questionnaire, telling me in which company you are working in, it would help me a lot and I would be very grateful.
I understand that it could be confidential information so you can reply to me by private message.
It is very hard to get in touch with the quality department of companies to get an interview so it would be so helpful if I could have some answers here.
If you don't feel that the questionnaire i accurate regarding the topic, feel free to answer anything that you think that could help me.
Thanks a lot in advance, I'm waiting for your anwers!
Elfie
This semester, I'm writing a master thesis and my topic is about the organization of quality department.
As I was looking for some general informations on the internet, I found a lot of interesting discussions here, so now I would like to ask my own questions to you.
Here below is the questionnaire I'm sending to organizations in order to analyze the results to write my thesis:
Part 1: The view of quality and its relative importance
- What is the meaning of quality for your company? What does it represent?
- At which level of importance does the company place Quality? (compared to other factors for example)
- Could you depict the company's overall organization chart?
- Is Quality Management a separate and distinct department or is it part of each organization? For what reason(s) this choice has been made?
- Which department(s) is (are) in charge of:
- Establishing the quality management system?
- Controlling the quality?
- How is (are) this (these) department(s) organized?
- What is the size of this department? (number of people, area dedicated..)
- How are distributed the roles and responsibilities?
- How is it placed in the company organizational diagram?
Part 3: Management of quality
- What is the company’s policy concerning quality?
- Is there a manual of quality? What are the procedures and standards used? How is it documented?
- Is there a quality assurance plan?
- How do you communicate the policies regarding quality so that everybody is involved?
- Do you have a strategy of continuous improvement? Can you describe it?
- What is your strategy concerning competitors’ quality?
- Are there audits made regularly in order to check the level of quality?
- How do you evaluate the relative cost of quality in the company?
If you could answer this questionnaire, telling me in which company you are working in, it would help me a lot and I would be very grateful.
I understand that it could be confidential information so you can reply to me by private message.
It is very hard to get in touch with the quality department of companies to get an interview so it would be so helpful if I could have some answers here.
If you don't feel that the questionnaire i accurate regarding the topic, feel free to answer anything that you think that could help me.
Thanks a lot in advance, I'm waiting for your anwers!
Elfie