The Original "Introductions" Thread started in 2001 and split off October 2009

[kyross]

Hello everyone.

1. Kyross
2. Quality Assurance Engineer
3. Crystal Unit Manufacturing Company
4. Malaysia
5. Five years in the Quality Department

 

[reedvin]

Vince Reed
Quality Engineer
Medical device manufacture North East UK
5 years speciality chemicals ISO9000
2 years drug manufacturer FDA 21CFR820
2 years medical device ISO13485/9K2K/14001
3 children Girl Boy Girl that's all the time I have
Pet peeve - shop floor want quality makes their life easier lack of will/budget to make a difference higher up
I know someone else said it but the best quality manager I've ever met / worked for had been a production manager as well.
If I could change the world of quality, I would REQUIRE rotation from operations and other functions through the quality organization or function. The best ops folks are the ones who've been through QS, QA, or QC, and the best QA folks have the scar tissue from ops!

 

[Jay Sturgeon]

Who We Are?

Sure I'll give some info:

1. Jay Sturgeon
2. Director of Quality Assurance
3. Metal Staming Industry
4. Great Lakes Metal Stamping, Bridgman, Mi.
5. Didn't tell me age would show.....over 30 years
6. Only person I know who actually asked their mother in law to move in with them.
7. Lip service to the commitment
8. We have a lot of people (IMO highly over paid) creating standards, that if we just followed Deming's philosophy, all would be well.

 

[Alpacs - 2004]

Welcome one and all... Good to see you here

Ove (Alpacs), you really are a long way from home, aren't you?

/Claes

A little bit away. but been away for 22 years so I am used to it.

 

[Wes Bucey]

Welcome to the Cove!
We are always eager to have new questions and new answers (plus a few jokes and some heartfelt opinions.) After you've had a chance to get a "feel" for the Cove, we'd be interested in reading some of your opinions and comments about what we do here.

 

[liushi]

Chinese Boy

my name is shiyong,liu
work in TIMKEN (Wuxi China) bearings company
customer complaints make me crazy
i always fall into spc/ msa /root cause/analysis .

 

[liushi]

say hello to you

Hi from china,you! where?

 

[Rob Nix]

Welcome to the Cove, liushi!

work in TIMKEN (Wuxi China) bearings company
customer complaints make me crazy
i always fall into spc/ msa /root cause/analysis .

Please explain what type of customer complaints and how you are involved in the corrective action process?

 

[Wes Bucey]

WElcome!

my name is shiyong,liu
work in TIMKEN (Wuxi China) bearings company
customer complaints make me crazy
i always fall into spc/ msa /root cause/analysis .

Welcome to the Cove.

I presume by "fall into" you mean your job as a Quality Engineer brings all these duties and "drops them into your lap" to resolve for the company.

Many of us deal with customer complaints on a daily basis. Some are valid, some are not. Many customers complicate matters by the attitude they bring to the process of resolving a complaint. Our task as Quality practitioners is to resolve the complaints as smoothly as possible.

The first step is to assure the customer you acknowledge the complaint and will do everything you can in a logical, orderly manner to resolve the complaint. The key to a smooth resolution is to keep up a constant flow of communication with a customer so the customer NEVER feels you are ignoring the complaint.

With a smooth flow of communication, customers may find it easier to accept if you ultimately determine the customer, not your organization, was in error.

 

[SaN-DeeP]

Hello All,

I am Sandy from Mumbai, India
I use to work as a Quality Assistant in past now working as a Systems Administrator for an MNC HQ'rd in LA.

I have recently setup a growing Tech Community related to Computers, Hardware, Networking for my country people, the one and only in India

Regards,
Sandy...