Subject: Re: Use of Job titles /Darracott/Hernandez
Date: Tue, 20 Apr 1999 12:48:29 -0600
From: ISO Standards Discussion
From: "Hernandez,Carlos" - kaiserep.com
Subject: RE: Use of Job titles /Darracott/Hernandez
Hello,
Following are my observations as to job titles, and department responsibilities in the manufacturing world:
>From: [email protected]
>Subject: Q: Use of Job titles /Darracott
>Job title selection - Comments please.
>I am a facilitator who works with chief executives
>in order to develop documented management systems
>which comply with the requirements of ISO 9001. I ]
>sometimes assist with the maintenance of the
>management system.
>1. Usually either enhanced or new activities are >introduced into an organisation. These include:
>a) Maintenance of the documented management system >incuding the training records, forms control etc.
training records - Duties of the Human Resources Department forms control - Engineering Department
>b) Testing.
Actual testing, (if you are referring to testing as a result of training), administrated by the various departments.
Records submitted to and maintained by the Human Resources Department
>c) Inspection.
Inspection Supervisors report to the Quality Manager, inspectors report to the supervisor.
>d) Checking and approval of work.
Individual managers and supervisors, are responsible for work in process. Final inspection is done by an inspector.
>e) Internal auditing.
Internal auditing team comprised of varied talent from throughout the organization.
>f) Formal management review meetings.
The Chief Executive calls these meetings.
>It seems to me that responsibility for all these
>activities rests with the chief executive, his
>existing managers, supervisors and operatives.
See above.
>2. If a new job of QA Manager or Quality Control
>Manager or Quality controller or Quality Manager is
>introduced it is easy for the existing management
>to deny responsibility for the above.
The QA Manager reports directly to the Chief Executive. No one can delegate their responsibility to this level of senior staff. I have seen the title of Director become more fashionable than Manager recently. Director conotating senior staff, while Manager carries a connection to "middle management".
>3. I prefer to assign responsibility to the existing
>Office manager, Chief inspector, in line managers
>and chief executive.
One of your current office managers will become the Quality Manager. The QA Manager/Director orchestrates the above activities for internal auditing requirements, (and ISO, QS, etc..). However, the working responsibility lies with the various department managers and supervisors/line managers. The QA Manager/Director also serves as the administrative focal point of Quality for the company regarding customers and other businesses.
I worked at a company that eliminated the QA Manager position in a cost reduction scheme. The Quality Department then came under the management of the Engineering Department. It didn't work. There were too many "conflicts of interests". Not to mention that the Chief Executive and Engineering manager did not have the time or energy to deal directly with the customer. The cost? = big money and many customers! They then tried to place the Quality Department under the management of Production. It failed even worse than the first experiment. The cost? = bigger money and many more customers! They then re-instituted the senior staff Quality Manager position, prior to attempting ISO9000 certification.
>4. I think I am out of line with current practice
>bearing in mind that 8 out of 38 recent new
>members of the British Standards Society have the
>job title of QA Manager or quality control
>Manager or Quality controller or Quality Manager.
What is "current" practice? And, where?
>I should welcome the views of our group so that I
>can use them for the benefit of my associates.
>J M Darracott BSc
Date: Tue, 20 Apr 1999 12:48:29 -0600
From: ISO Standards Discussion
From: "Hernandez,Carlos" - kaiserep.com
Subject: RE: Use of Job titles /Darracott/Hernandez
Hello,
Following are my observations as to job titles, and department responsibilities in the manufacturing world:
>From: [email protected]
>Subject: Q: Use of Job titles /Darracott
>Job title selection - Comments please.
>I am a facilitator who works with chief executives
>in order to develop documented management systems
>which comply with the requirements of ISO 9001. I ]
>sometimes assist with the maintenance of the
>management system.
>1. Usually either enhanced or new activities are >introduced into an organisation. These include:
>a) Maintenance of the documented management system >incuding the training records, forms control etc.
training records - Duties of the Human Resources Department forms control - Engineering Department
>b) Testing.
Actual testing, (if you are referring to testing as a result of training), administrated by the various departments.
Records submitted to and maintained by the Human Resources Department
>c) Inspection.
Inspection Supervisors report to the Quality Manager, inspectors report to the supervisor.
>d) Checking and approval of work.
Individual managers and supervisors, are responsible for work in process. Final inspection is done by an inspector.
>e) Internal auditing.
Internal auditing team comprised of varied talent from throughout the organization.
>f) Formal management review meetings.
The Chief Executive calls these meetings.
>It seems to me that responsibility for all these
>activities rests with the chief executive, his
>existing managers, supervisors and operatives.
See above.
>2. If a new job of QA Manager or Quality Control
>Manager or Quality controller or Quality Manager is
>introduced it is easy for the existing management
>to deny responsibility for the above.
The QA Manager reports directly to the Chief Executive. No one can delegate their responsibility to this level of senior staff. I have seen the title of Director become more fashionable than Manager recently. Director conotating senior staff, while Manager carries a connection to "middle management".
>3. I prefer to assign responsibility to the existing
>Office manager, Chief inspector, in line managers
>and chief executive.
One of your current office managers will become the Quality Manager. The QA Manager/Director orchestrates the above activities for internal auditing requirements, (and ISO, QS, etc..). However, the working responsibility lies with the various department managers and supervisors/line managers. The QA Manager/Director also serves as the administrative focal point of Quality for the company regarding customers and other businesses.
I worked at a company that eliminated the QA Manager position in a cost reduction scheme. The Quality Department then came under the management of the Engineering Department. It didn't work. There were too many "conflicts of interests". Not to mention that the Chief Executive and Engineering manager did not have the time or energy to deal directly with the customer. The cost? = big money and many customers! They then tried to place the Quality Department under the management of Production. It failed even worse than the first experiment. The cost? = bigger money and many more customers! They then re-instituted the senior staff Quality Manager position, prior to attempting ISO9000 certification.
>4. I think I am out of line with current practice
>bearing in mind that 8 out of 38 recent new
>members of the British Standards Society have the
>job title of QA Manager or quality control
>Manager or Quality controller or Quality Manager.
What is "current" practice? And, where?
>I should welcome the views of our group so that I
>can use them for the benefit of my associates.
>J M Darracott BSc