Thoughts on implementation of Quality Management System in a Police Department

[Reg Morrison]

Re: Quality Management System for a Police Department

And worse, I doubt that we have here auditors that are qualified to audit one Organization like that…

Antonio, don't you worry about that. If certification agencies can find qualified auditors to audit a brothel, police department-qualified auditors should not be too difficult to find...

 

[Antonio Vieira]

Re: Thoughts on implementation of Quality Management System in a Police Department ?

About this, some years ago I was studying for a Master?s degree on Occupational health and safety management, and the module called ?Risk Analysis? I proposed the teacher to make a risk analysis on the ?workers? of a brothel that was somehow near that University.
All of my classmates find it hilarious, but the teacher didn?t smile?

 

[JaneB]

Re: Thoughts on implementation of Quality Management System in a Police Department ?

About this, some years ago I was studying for a Master?s degree on Occupational health and safety management, and the module called ?Risk Analysis? I proposed the teacher to make a risk analysis on the ?workers? of a brothel that was somehow near that University.
All of my classmates find it hilarious, but the teacher didn?t smile?

I think it's pretty much men who find this idea hilarious. I don't see why. Actually, there are plenty of risks in such an establishment - and I'm talking of risks to the workers. Patrons can do their own.

 

[JaneB]

Hi!

Does anyone ever thought about implementing a QMS at a Police Organization?
I believe that the main dificulty on this work will be that their activities and procedures are in general confidential.
An outside consultant will not be able to acess enough information when compared with implementing a system at a normal Organization.

I think it depends on how you view the consultant role. I've worked with classified and restricted organisations and done it. After all, if you explain what the requirements are, and they keep the parts confidential which they need to, but make sure requirements are met, I just don't see the problem. Yes, it's a challenge, but also an interesting one.

 

[Antonio Vieira]

Re: Thoughts on implementation of Quality Management System in a Police Department ?

I think it's pretty much men who find this idea hilarious. I don't see why. Actually, there are plenty of risks in such an establishment - and I'm talking of risks to the workers. Patrons can do their own.

I know that, I made that work at the Masters Degree I told before.

 

[Antonio Vieira]

I think it depends on how you view the consultant role. I've worked with classified and restricted organisations and done it. After all, if you explain what the requirements are, and they keep the parts confidential which they need to, but make sure requirements are met, I just don't see the problem. Yes, it's a challenge, but also an interesting one.

Thanks!
I agree.
But in the Police situation, I think almost their activicties are confidential...

 

[JaneB]

Thanks!
I agree.
But in the Police situation, I think almost their activicties are confidential...

Actually, I doubt that lots of their activities are as confidential as you seem to think they are. They're not secret police or the CIA, after all

And many if not most of their processes and activities are subject to much public scrutiny, at least in the countries with which I'm most familiar (Australia, UK, USA, NZ etc).

Again - it is all able to be done. And has been done, including in California.

 

[Antonio Vieira]

Actually, I doubt that lots of their activities are as confidential as you seem to think they are. They're not secret police or the CIA, after all

And many if not most of their processes and activities are subject to much public scrutiny, at least in the countries with which I'm most familiar (Australia, UK, USA, NZ etc).

Again - it is all able to be done. And has been done, including in California.

Their activities are in fact "subject to public scritiny", but not the way they perform those activities.
If you go with the system to the detail of WI, you'll find lots of confidential stuff.

 

[JaneB]

Their activities are in fact "subject to public scritiny", but not the way they perform those activities.
If you go with the system to the detail of WI, you'll find lots of confidential stuff.

OK, there's 'lots of confidential stuff'... but I cannot see your point here. Confidential - so what? Almost everything I've dealt within the last 30 years or so has been confidential! It's not as though one is going to take it and put it on the world wide web! At least, not if one wishes to remain working

We may have to agree to disagree on this one, Ant?nio. You seem to be arguing that they're a 'special case' because so much of their work is confidential. While I accept they're not the same as your average manufacturing company , I disagree that it cannot be done or that the confidentiality requirements prevent it.
I specialise in service fields, and had a lot of experience of quality consulting in many different kinds of organisations - public as well as private - where many even most of their activities are considered confidential.
Given the right arrangements in place (including signed confidentiality agreements, security vetting if required) I really fail to see why this should be any different or not be possible.
The fact that it has been achieved already would seem to support that.

 

[Ajit Basrur]

Their activities are in fact "subject to public scritiny", but not the way they perform those activities.
If you go with the system to the detail of WI, you'll find lots of confidential stuff.

Thats true Antonio, but that does not prevent Police Department to go in for ISO 9001 ... confidentiality can be addressed seperately through contractual agreements !

ISO 9001 can help develop the quality system requirements in the Police Department