Definition Timely - Definition of "timely" in AS9100

[Mike S.]

In AS9100C, sections 8.3 and 8.5.2 the word "timely" is used. Does anyone know of any official definitions of this term in this context? I did not see it in ISO9000-2005 or any other support docs I have.

Thanks!

 

[randomname]

What would be the impact if the activities were not done in a "timely" manner? And what is a reasonable time limit to prevent that impact from occurring?

 

[BoardGuy]

You could develop your own definition of timely but in reality, 8.3 and 8.5.2 is asking what amount of time your organization allows for the action to occur.

In 8.3 you need to define the time period allotted to make the report to the customer that they may have nonconforming product. Usually, but not always, this is specified within the customers contract.

8.5.2 You need to define the allotted time given for responding internally to corrective action and the anticipated time the corrective action will be fully implemented. Usually the customer will tell you when you must responded to their corrective action request but you still need to define a time period in days if they don’t.

Word of caution here, when specifying a time period in days make sure you indicated business days and not calendar days. With calendar days weekend days count.

 

[Sidney Vianna]

In AS9100C, sections 8.3 and 8.5.2 the word "timely" is used. Does anyone know of any official definitions of this term in this context?

There are no official definitions. In 8.3, the word timely is used in the context of quality escapes, which, in itself is already a serious problem. If you compound the problem by failing to reacting promptly and notifying interested parties, you are not risk-based thinking.

In 8.5.2, the word timely is used in the context of a corrective action being implemented and being effective. Obviously, if the CA does not happen or does not solve the issue by the date it was supposed to, it is not timely.

 

[Mike S.]

Thanks, folks, we are thinking alike.

I just wondered if there was an official definition I did not have. It was more of an academic curiosity on my part than anything.

 

[howste]

I'm sure I could give you examples of what isn't timely, but no official ISO definition for timely.

However, on page V of ISO 9000:2015 (hidden in a section of the document everyone ignores) you'll find a link to a very useful document called "Guidance on some of the frequently used words found in the ISO 9000 family of standards." Follow the link in the quote below and you'll find a lot of definitions that are not in ISO 9000, but TC 176 says "should be applied when writing, translating or using the standards." Unfortunately timely is not a frequently used word in the standards.

NOTE Guidance on some additional frequently-used words in the QMS standards developed by ISO/TC 176, and which have an identified dictionary meaning, is provided in a glossary available at: http://www.iso.org/iso/03_terminology_used_in_iso_9000_family.pdf

 

[Mike S.]

Thanks, Howste.

I had the 15 Oct 2008 version of that document (not everyone ignores it ) but not this newer version.

 

[Sidney Vianna]

Since this is AS9100, don't forget the existence of the IAQG International Dictionary, which is back and running, once again.

 

[howste]

...not everyone ignores it )...

We at the Cove are often outliers in the population.

 

[Mike S.]

Nice, Sidney, I never saw that before.