Tips/advice for a new Quality Manager

Elsmar Forum Sponsor
#12
You are already off to a great start by joining this forum and engaging in the discussions. There is a ridiculous wealth of quality knowledge here, freely offered.

The one bit of advice I'll offer is ... learn to be a good listener. People will tell you what they need if you'll listen to them.

Congrats on the promotion.
 

Miner

Forum Moderator
Leader
Admin
#13
  • Make daily walks through the manufacturing areas talking with the operators and inspectors. You will learn more that way than you will ever learn from reports and dashboards.
  • Pick a root cause problem solving methodology (e.g., 8D, A3, etc.) and use it.
  • Always go to floor and see issues first hand
  • Trust data, not opinions
  • Suppliers respond faster when they share in your pain (note: I firmly believe in supplier partnerships, but sometimes you need to wake them up). I made an 80% reduction in supplier defects within 1 year once I made them come in-house to sort their product.
  • Get quality involved while products are still in the design phase
  • Talk to your sales people to find out what customers are complaining about
 

QCBOB

Quality Engineer
#14
Good afternoon,

I am essentially piggy backing on this post instead of creating a new thread for the same question. I am currently a Quality Engineer at a small machine shop(25 people). I have just recently accepted the position of Quality Manager at a Laser Machine Shop that is a little bit bigger (approx. 50 people).

A little back story of myself. I am 34 years old and I have been doing manufacturing since I was 18 in various different roles with increasing responsibility throughout my career. I have worked from assembly positions, material handling, quality techs and inspector roles, document control, leadership, and now I am currently a QE and I am a Certified AS9100D Lead Auditor. I have very little post high school education (have taken some technical college courses, PLC's...Injection molding, those kinds of courses) and have learned majority of my skill set from experience.

In my current role there is nobody above me in quality at the site level, but I only have one inspector out on the floor. The new role I will be the Quality Manager for a team of 5-6 people(Quality Supervisor, Quality Lead, 2-3 Quality Techs, and a Training Coordinator). The company has been without a manager for a few months and has admitted to letting some things slide, which has now potentially placed their AS9100D certification into jeopardy.

I know my first task is going to be to asses the QMS and practices at the site and identify any gaps that there might be and try to close them before the next audit at the beginning of the year.
I guess I am just looking for advise as well and maybe some hints as to what I might experience. I know every company is different but asking cant hurt. Also, if there are any training videos or anything of that nature please share!

Thanks

Bobby
 

Sidney Vianna

Post Responsibly
Leader
Admin
#15
I am a Certified AS9100D Lead Auditor
Don't want to rain on your parade, but are you listed in OASIS as an AEA? Having attended and passed a Lead Auditor Training Course does not mean you are a certified lead auditor. Many people misunderstand that.

The company has been without a manager for a few months and has admitted to letting some things slide, which has now potentially placed their AS9100D certification into jeopardy.
That's a typical red flag. Management let the quality function headless for a while until somebody mentions: We will have an external audit in a couple of months.....then the scramble to find someone who can "head" the quality and be "responsible" to make the audit go "smooth".

It should take no more than a couple of months for you to figure out if you are there to make the quality function respected and part of the business processes or just to ensure the organization "passes the audits". If it is the latter, you are in for a frustrating period.

Good luck.
 

Jen Kirley

Quality and Auditing Expert
Leader
Admin
#16
Lots of good advice here. It is hard to know what to add. I can say that I prefer the ASQ Handbooks. Certified Manager of Quality covers many subjects that you would benefit from having an understanding of. In my view, the Handbooks make better reference books than the QCI Primers.

Oh, and being Quality Manager doesn't mean you have to have all the answers. It is more of a facilitator position. The people around you have the wealth of knowledge; invite them to be active in the team whose charter is customer delight. Celebrate as a group, learn as a group. And when things don't go well, share that as a group too.

I can offer these good courses I have taken.

Change Management by Kotter
Crucial Confrontations by Patterson and Grenny

Congratulations on your new role!
 

Randy

Super Moderator
#18
Having attended and passed a Lead Auditor Training Course does not mean you are a certified lead auditor. Many people misunderstand that.
Yep, absolutely, I've heard that BS line a 100 times.

Don't go bragging what you ain't, it'll backfire big time

Having a title doesn't automatically grace you all power, all knowledge and all skill. When I received my A&P license from the FAA, and was technically qualified to work on anything from a hang glider to the space shuttle and more, my IA told me that all I had was a license to learn and I listened to him.

All the certifications and titles and the world don't mean diddly-poo unless they can be backed up by actually doing it.
 
Last edited:
#19
Also I the position of "management letting things slide" except this has been ongoing for about a decade with permanent notes written in our system with wording like " informal deviation"

Anyone ever deal with something like this?
Good afternoon,

I am essentially piggy backing on this post instead of creating a new thread for the same question. I am currently a Quality Engineer at a small machine shop(25 people). I have just recently accepted the position of Quality Manager at a Laser Machine Shop that is a little bit bigger (approx. 50 people).

A little back story of myself. I am 34 years old and I have been doing manufacturing since I was 18 in various different roles with increasing responsibility throughout my career. I have worked from assembly positions, material handling, quality techs and inspector roles, document control, leadership, and now I am currently a QE and I am a Certified AS9100D Lead Auditor. I have very little post high school education (have taken some technical college courses, PLC's...Injection molding, those kinds of courses) and have learned majority of my skill set from experience.

In my current role there is nobody above me in quality at the site level, but I only have one inspector out on the floor. The new role I will be the Quality Manager for a team of 5-6 people(Quality Supervisor, Quality Lead, 2-3 Quality Techs, and a Training Coordinator). The company has been without a manager for a few months and has admitted to letting some things slide, which has now potentially placed their AS9100D certification into jeopardy.

I know my first task is going to be to asses the QMS and practices at the site and identify any gaps that there might be and try to close them before the next audit at the beginning of the year.
I guess I am just looking for advise as well and maybe some hints as to what I might experience. I know every company is different but asking cant hurt. Also, if there are any training videos or anything of that nature please share!

Thanks

Bobby
 
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