TL 9000 - Help Interpreting Normalization Unit for Measurements

N

NatashaD

#1
We are a TL 9000 registered company, and with some changes to our company's scope we changed product categories from 7.1.1 (installation services) to 7.8.2 (temporary staffing). The Normilzaiton unit for the NPR measurement is Positions filled. Would this be interpreted as new positions filled during that month, or all positions that we have filled during that month. We sometimes get problem reports coming in from a customer relating to a person that has been on the customer site for several months, so I'm not sure how I should be interpreting this?

Also for on-time delivery, is on-time delivery having the employee on-site the day the customer requests them there? For installation it is when the installation was complete, but for staffing, having the person there when the customer wants them, seems more correct (much like delivering a product on the requested date).

Thanks in advance!
 
Elsmar Forum Sponsor

Jen Kirley

Quality and Auditing Expert
Staff member
Admin
#2
The delivery concept is up to you and your customer to define. You could try to find out how others do it in your field. But unless there is a promised timeframe for the installation to be completed (like a restaurant dinner served in 15 minutes) it makes sense to me to have on-time delivery mean the technician's arrival at the agreed upon time.

As for temporary staffing, "temporary" is not a job description like "installation services" was. "Temporary staffing" means nothing to anyone not in-the-know about the labor contract. So I would resume calling the people "installation services" whether they are temporary or permanent.
:2cents:
 
Last edited:
N

NatashaD

#3
Thank you for your reply. We changed product categories in advisement from our auditor. The "installation services" category was no longer the best fit for us, as we were not getting the correct metrics, and we no longer manage an entire installation project. Our customers' model has changed to where the installation is managed by them, and we supply any additional staffing needs they have. Because of this change we were no longer getting installation caused outage metrics, or installation audits from customers, so along with the auditor we felt this was a better fit. We also provide techinicians for network integration and other services beyond installation.

Since there is no defined end date -or finish date, on-time delivery will be defined by the technician's arrival. Our customers have mandated TL 9000 in our contracts, but have not ever asked to see our metrics, or review them with us in anyway.
 
Thread starter Similar threads Forum Replies Date
O ISO 9000 section 7.2.1(c) Compliance help needed ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 5
K Developing an TL 9000 Audit Checklist - Help required TL 9000 Telecommunications Standard and QuEST 2
A Using ISO 9000 family to help us to improve the efficiency of the QMS ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
M Telecommunications Standard TL 9000 - Willing to Help Others TL 9000 Telecommunications Standard and QuEST 44
C QS 9000 Audit Help QS-9000 - American Automotive Manufacturers Standard 7
C TL-9000 Certifying Body Issue - Auditor failed to find an issue for 10 years TL 9000 Telecommunications Standard and QuEST 16
Q Choosing between ISO 9001 (2015) & TL 9000 certifications ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 4
Q In ISO 9000, Standard vocabulary - Competitors , interested parties? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 13
A Happy 30th Birthday, ISO 9000! ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
A ISO 9000 Standard "standard" definition ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 6
M What is the difference between ISO 9000 and ISO 9001? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
J QS 9000 Internal Audit Booklet required Internal Auditing 2
Q TL 9000 Measurement Requirements TL 9000 Telecommunications Standard and QuEST 3
Q TL 9000 8.4.V.1 Quality Manual in a Service Company Service Industry Specific Topics 3
T Where to purchase ISO 9001:2008 and ISO 9000:2005? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
W QS 9000 to TS 16949 Transition Questions IATF 16949 - Automotive Quality Systems Standard 1
M ISO 9000 World Conference and Draft changes to new revision ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
Q Moving steps from ISO 9001 to TL 9000 TL 9000 Telecommunications Standard and QuEST 4
I ISO 9000 series, 13485:2003, 15378:2006 - Small Compounding Pharmacy ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
S TL 9000 Certified Companies - REMINDER - TL 5.0 Measurements Effectivity - July 2013 TL 9000 Telecommunications Standard and QuEST 1
A Exploding the Myths Surrounding ISO 9000: A Practical Implementation Guide Book, Video, Blog and Web Site Reviews and Recommendations 28
Q How to correlate the 8 Quality Management Principles to ISO 9000 standards ? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 3
A Quality Software TQS-9000 Family of Products Quality Manager and Management Related Issues 3
R Is ISO 9001 a prerequisite to TL 9000 certification? TL 9000 Telecommunications Standard and QuEST 5
optomist1 ISO 9001 vs TL 9000 - Looking for a comparison matrix Other ISO and International Standards and European Regulations 3
Q ISO 9000 Conference Istanbul-Turkey - Looking for Speakers ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
S New to ISO/TS16949 - Our QS-9000 certification has expired IATF 16949 - Automotive Quality Systems Standard 3
D TL 9000 Lead Auditor Training & Certification TL 9000 Telecommunications Standard and QuEST 1
M PS 9000:2001 significance ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 2
M PS 9000: 2001 - What are the Salient Features Various Other Specifications, Standards, and related Requirements 4
Project Man What is the most current ISO 9000 standard? I heard there is an ISO 9100 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 9
M "ISO 9000 Quality Systems Handbook" by David Hoyle Book, Video, Blog and Web Site Reviews and Recommendations 24
N How does a company determine what ISO standard (9000 or 9001) to register to? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
Q Full Job Description and Responsibilities in ISO 9000? ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 12
K Documents required to display/keep during ISO 9000 Audit in EPCC firm ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 17
apestate Question on wording in DOD RFQ regarding ISO 9000 Various Other Specifications, Standards, and related Requirements 7
T TS 16949 Continual Improvement Requirements vs. QS-9000 Requirements IATF 16949 - Automotive Quality Systems Standard 16
R New 13485 Registration questions - Currently registered to ISO 9001 and TL 9000 ISO 13485:2016 - Medical Device Quality Management Systems 2
L Copies of ISO 9000:2005 and ISO 9004:2009 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 7
Sidney Vianna The ISO 9000 ecosystem - a clear(?) vision for the future of the ISO 9000 family ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 11
T ISO 9000 / Lean Six Sigma Survey - University Study - Seeking Respondents ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
Sidney Vianna I Married a Monster from ISO 9000 Coffee Break and Water Cooler Discussions 2
Scott Catron Dilbert and ISO 9000 Funny Stuff - Jokes and Humour 0
V Opinions of those who have used/read David Hoyle's ISO 9000 Handbook Book, Video, Blog and Web Site Reviews and Recommendations 2
M ISO 9000/Lean Six Sigma Conference - Orlando March 2010 ISO 9000, ISO 9001, and ISO 9004 Quality Management Systems Standards 1
S Changes I have to make in the QMS - ISO 9000:2000 to ISO 9000:2008 Software Quality Assurance 4
T STR-ISO 9000 - "Super ISO' audit that the Navy performs every 3 years Various Other Specifications, Standards, and related Requirements 11
N TL 9000 Starter - Please let me know if anyone has worked on TL 9000 Software Quality Assurance 1
L Definition Quality Management System (QMS) as per ISO 9000:2005 - Definition of Definitions, Acronyms, Abbreviations and Interpretations Listed Alphabetically 3
B The PQG (Pharmaceutical Quality Group) series of standards: PS 9000: 2001 Misc. Quality Assurance and Business Systems Related Topics 7
Similar threads


















































Top Bottom