N
NatashaD
We are a TL 9000 registered company, and with some changes to our company's scope we changed product categories from 7.1.1 (installation services) to 7.8.2 (temporary staffing). The Normilzaiton unit for the NPR measurement is Positions filled. Would this be interpreted as new positions filled during that month, or all positions that we have filled during that month. We sometimes get problem reports coming in from a customer relating to a person that has been on the customer site for several months, so I'm not sure how I should be interpreting this?
Also for on-time delivery, is on-time delivery having the employee on-site the day the customer requests them there? For installation it is when the installation was complete, but for staffing, having the person there when the customer wants them, seems more correct (much like delivering a product on the requested date).
Thanks in advance!
Also for on-time delivery, is on-time delivery having the employee on-site the day the customer requests them there? For installation it is when the installation was complete, but for staffing, having the person there when the customer wants them, seems more correct (much like delivering a product on the requested date).
Thanks in advance!