TL 9000 - Some questions and comparison to 9001

Y

Yarik

#11
Hello experts

We are a big size organization. We are heading for ISO 9001 but just now the management showed some interest to go for TL 9000.

I need your help to answer these questions, please:

1- Can we apply TL 9000 to one function (in our case it is operation- 5000 employees)?
2- How would this affect our plan towards the ISO9001?
3- Are we going to work on two different projects ( ISO 9001 & TL 9000) at the same time? or can they be one project with two phases?
4- How much requirements does TL9000 have compared to ISO 9001? I mean if it takes 6-9 months to implement ISO 9001, how much longer would it take for the TL9000 to be implemented and then certified?
5- Finally, how about the cost? ISO 9001 Vs. TL 9000?

Thanks in advance, If you can answer any of these questions, please do so.....
Our company also happens to be in the "telecom business". We are really small, so certification to either of these two standards is not in our plans (at least not until any of our big customers asks for certification). For now we are just trying to establish some version of QMS/BMS using these two standards as a "framework".

Nevertheless, we were also pondering the same general question (to go straight for TL or to go for ISO first) a couple of months ago, and our conclusion was: if we had to get TL-certified we would do it in two phases (i.e. we would get ISO-certified first).



This conclusion was based on the following:
  • Some third-party professional advices we've got. When we were "scouting the certification territory" by talking to a couple of TL consultants, we were told that the two-phase route to TL is much better. The consultants did not give us too many details (because we didn't ask too much at that point :)), but the general rationale was quite simple and convincing: since TL is just ISO plus some additional requirements, essentially there is nothing to lose when you "get TL" in two steps; quite the contrary, you will get some value quicker by "getting ISO" as a first step.
  • Our own assessment of the standards. When you have to start from scratch, ISO 9001 appears to be quite intimidating by itself. And, although the number of requirements added by TL does not look very large, these requirements appear to make the overall "framework" substantially tougher.
On top of that, my personal opinion is that the "quality" of TL 9000 requirements themselves (in terms of clarity, consistency, ambiguity, etc.) is somewhat lower than the one of ISO 9001. So just the additional learning curve imposed by TL 9000 appears to be a substantial overhead.
NB: By the way, as far as I know the last version of TL 9000 is based on ISO 9001:2000 and have not been revised in response to ISO 9001:2008 yet. I don't know what are QUEST Forum's current plans about this, but if they decide to revise TL 9000 - if only to improve the language and structure - I would definitely prefer to use the newer version later. ;).)
Perhaps, here is another good reason to go for TL in two steps: even if you decide to go for "just ISO" first, I think you can't really avoid addressing some of the TL's requirements anyway (e.g. ESD-related stuff), but you would not have to address them to a "certifiable level" right off the bat...

I'm not sure my unprofessional feedback will be of much help, but I hope it would not hurt.


Best regards,
Yarik.
 
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Q

QualityKey

#12
I'm not sure my unprofessional feedback will be of much help, but I hope it would not hurt.


Best regards,
Yarik.

Thanks for taking the time, of course this will help me and would those people who are just like me!

Now that I have spent some time reading here in the Cove and getting feedback from the experts and also reading around the internet, I agree that two phases plan is the way to go. First ISO 9000 then TL9000 so not to lose focus.

Best regards,
 
G

gardnere

#13
Friends,

Some excellent information being exchanged about ISO 9001 and TL9000. Is there a good web site location where TL9000 is provided at no cost? If so, I would appreciate having that web location. Our area is contemplating the installation of a telecommunications broadband system. I would like to recommend that the supplier’s of the broadband system be either registered to ISO 9001 or TL9000.

I would appreciate having an viable correspondence, including manuals/other, about TL9000 that you would be willing to share or reference within a good web location.

Thank you much!!!
 
Y

Yarik

#14
Is there a good web site location where TL9000 is provided at no cost? If so, I would appreciate having that web location.
Just like ISO specs, TL 9000 specs are a copyrighted material. I don't know any Web sites where you could legally get those specs for free.
 
R

ron_f

#15
You can obtain information on TL 9000 at tl9000.org which is the official TL web site and is run by QuEST Forum. There is some good overview material there including an overview brochure.



Also this is where you can purchase a copy of TL 9000 and the measurements handbooks. Note: TL 9000 R5 has just been released and is the version of TL that ties to ISO 9001:2008.
 
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