Re: Major interpretation problem w/ customer
Here is the scenerio. The tolerance block on my customer's drawing is +/- .010.
The dimension in question is .460min
What is your interpretation?
My interpretation as an auditor is it is a conflicting dimensional statement. It is not clear. Therefore, it should have been noted during the Contract review/APQP Print review process, and resolved then. You might have had some traction to get agreement from the customer at the time.
Since you did not, there has been a glitch (almost predictable), and now you may have an issue with a customer. Now, at this juncture, you have very little traction.
Now, you
still have to resolve the conflict before you move on, but you missed the opportunity to be proactive, and may have some parts to eat, as well.
This is a good real world example of why this requirement is in the standard.