Tool to Identify Systemic Failures - 'Drill Deep & Wide' - GM (General Motors)

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S

Sanda Albu

#22
Thanks for the fact that I can find answers for my clients' ever surprising questions.
I'm a newcommer on the forum. The reason I registered is that whenever I go to a customer to help the qa people in a matter I have been asked to, I end up by not being able to answer to the newly emerged ones.
One of the kind is "What is DDW and what are we supposed to do for fulfilling this new requirement.
Thanks again for your enligthement!
Sanda Albu
 
S

Sharon

#23
Hi,all

I am Sharon from Malaysia. Would like to seek your advice, under what condition, we will trigger DDW ?
Actually, I am given the task to create the criteria to trigger DDW. As have 1 or 2 sessions before, DDW requires lot of time and just couldn't trigger DDW for every single problem. Would like to seek your view on this.

Thank you.
 
B

Bill Ryan - 2007

#24
Hi,all

I am Sharon from Malaysia. Would like to seek your advice, under what condition, we will trigger DDW ?
Actually, I am given the task to create the criteria to trigger DDW. As have 1 or 2 sessions before, DDW requires lot of time and just couldn't trigger DDW for every single problem. Would like to seek your view on this.

Thank you.
Welcome to the Cove :bigwave:

The DDW is required when a PRR is issued (at least for NAO). I don't issue one internally for any other reason than an answer to GM.
 
F

Frossinator

#25
Hi Sharon,
Honestly, I would say you could create your own criteria fro a DDW be required. Like Bill said, it is a given that a DDW is required when a PRR is issued from GM. Delphi requires a 5Why (basically the same as DDW, just has a different name) when a PRR is issued. And there are others that don't issue PRR's, but they require either DDW, 5Why, 8D, etc.
 
R

Randy Lefferts

#28
Hi,

We are not GM 's supplier. What is PRR ?
As Bill said, it's Problem Report and Resolution. It's an official request from GM to answer a nonconformance. GM requires a Drill Deep/Wide when answering the PRR.

We take a different approach in using the DD/W as we require it with any customer complaint (PRR, PIR, QR, etc). Considering we supply same type parts to various customers, it makes sense that when we receive a customer issue that we drill wide as it could affect a different customer.

Welcome to the Cove :)
 
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